To Go

To Go Texas Steakhouse - 3.8 Morrisville, NC Job Details Part-time $14 - $16 an hour 1 day ago Qualifications Food and beverage product quality management Bilingual Customer communication Maintaining an organized workspace Order management system Packing Inventory management Basic math Sanitation Packaging Food service Packaging (food) Clean workspace maintenance POS systems Food safety Communication skills Entry level Customer complaint resolution

Full Job Description About Company:

Founded in 2018 and headquartered in Oklahoma City, Quail Springs Culinary (QSC) includes 5 restaurant concepts that operate in 9 states with a total of 78 company owned and franchised locations. QSC invests in concepts that have craveable food, strong leadership, and are ready for growth. Each QSC business has its own unique culture and set of values that allow them to be successful in their respective markets. About the

Role:

The 'To Go' position is centered around efficiently managing and fulfilling customer orders for takeout and delivery services within a fast-paced environment. The primary goal is to ensure that all orders are accurately prepared, packaged, and ready for timely pickup or delivery, maintaining high standards of quality and customer satisfaction. This role requires close coordination with kitchen staff, delivery personnel, and front-of-house teams to streamline operations and minimize wait times. Additionally, the position involves handling customer inquiries and resolving any issues related to orders with professionalism and care. Ultimately, the 'To Go' role is vital in enhancing the overall customer experience by providing reliable and friendly service that encourages repeat business.

Minimum Qualifications:

Basic math skills for handling transactions and order verification. Ability to work in a fast-paced environment and manage multiple tasks simultaneously. Strong communication skills to interact effectively with customers and team members. Availability to work flexible hours, including evenings, weekends, and holidays.

Preferred Qualifications:

Previous experience in a food service or customer service role. Familiarity with point-of-sale (POS) systems and order management software. Knowledge of food safety and sanitation standards. Ability to lift and carry items up to 25 pounds. Bilingual skills to assist a diverse customer base.

Responsibilities:

Receive and process takeout and delivery orders accurately and efficiently. Coordinate with kitchen staff to ensure timely preparation of orders. Package food items securely to maintain quality and temperature during transport. Communicate with delivery drivers or customers to confirm order details and pickup times. Address customer questions or concerns regarding their orders promptly and courteously. Maintain cleanliness and organization of the takeout area and packaging supplies. Assist in inventory management by monitoring packaging materials and notifying management when supplies are low.

Skills:

The required skills such as effective communication and multitasking are essential for managing customer orders and coordinating with kitchen and delivery teams to ensure smooth operations. Basic math and attention to detail help in accurately processing orders and handling payments. Preferred skills like familiarity with POS systems streamline order entry and tracking, enhancing efficiency. Knowledge of food safety ensures that all packaged items meet health standards, contributing to customer satisfaction and safety. Additionally, interpersonal skills are used daily to provide friendly and professional service, resolving any issues promptly to maintain a positive customer experience.