Delivery Driver

Job description About the Role You will operate a company‑provided vehicles to: (1) deliver online orders to customers within a 20‑mile service radius, and (2) perform daily internal inventory transfers between stores following a route plan set by Operations. This role is customer‑facing and operations‑critical — accuracy, on‑time performance, and safe driving are required. Key Responsibilities Complete same‑day / next‑day deliveries and store‑to‑store transfers per daily dispatch plan. Scan/confirm all jobs in the company app (pickup → out‑for‑delivery → delivered/returned). Provide valid proof‑of‑delivery (POD) per SOP (photo/OTP/signature as required) and follow customer notes. Communicate professionally with customers when access issues occur (gate codes, apartment access, reschedule). Perform vehicle safety checks (pre‑trip / post‑trip checklist) and keep the van clean and secure. Handle parcels carefully; packages range from small cartons (~0.5 kg) to large cartons (up to 30 kg / 70 lbs). Support reverse logistics (returns) and exception handling (no access, customer unavailable) per SOP. Maintain compliance with traffic laws, safety rules, and company uniform standards. Performance Standards (KPI‑based) Bonus eligibility and performance reviews are based on bi‑weekly KPIs.

Core KPIs include:

On‑time delivery % (OTD — total) for the 2:00 PM cut‑off service window. POD scan compliance (picked/out‑for‑delivery/delivered) and Valid POD rate. Damage rate, customer complaint rate, and mis‑delivery rate. Safety compliance (no severe safety events) and vehicle inspection completion %.

Delivery volume target:

minimum 50 successful deliveries per workday. If company‑provided order volume is below 50/day, eligible drivers will still receive the minimum bonus equivalent to 50 deliveries, subject to attendance and KPI quality/safety gates. Compensation (Base + Per‑Delivery Bonus)

Base Pay:

$19.00/hour (non‑exempt; overtime paid per California law). Per‑Delivery Bonus (paid bi‑weekly; based on successfully delivered orders): Tier Delivered orders/day (range) Bonus per order Tier 1: 1-29 Order(s): $0.50 Tier 2: 30-39 Orders $0.65 Tier 3: 40-49 Orders $0.80 Tier 4:≥50 Orders $1.00

Notes:

Final bonus is calculated after KPI validation (estimated bonus may be displayed in‑app). Benefits & Perks (summary) Company provided vehicles for work (fuel/maintenance handled by company). Paid sick leave (per California requirements) and workers' compensation coverage. Company‑provided uniform shirt(s) and required safety supplies.

Phone use for work:

company policy provides reimbursement/stipend (details in benefits policy). 401(k) retirement plan with company match. Paid Time Off (PTO) with accrual based on hours worked, increasing with tenure. Paid holidays in accordance with company policy. Paid sick leave in compliance with California law. Medical, dental and vision insurance. Employee discount on in-store purchases, subject to policy guidelines. Holiday premium pay when working on designated holidays, in accordance with applicable law. Additional benefits may apply based on the company benefits plan at time of hire. Minimum Qualifications Valid California Driver's License; clean driving record (DMV check required). Comfortable driving a cargo van in dense urban traffic and parking in residential/commercial areas. Able to lift, carry, and move packages up to 66 lbs (30 kg) with safe handling practices. Reliable smartphone (iOS/Android) and ability to use delivery apps for scanning and status updates. Strong punctuality, attention to detail, and professional communication with customers and store teams. Must be able to work weekends per rotating schedule. Preferred Qualifications Prior last‑mile delivery experience (e.g., Amazon DSP, USPS, UPS/FedEx contractor, OnTrac, courier). Experience delivering to apartments/condos with access restrictions and proof‑of‑delivery requirements. Workplace & Compliance Notes This is a non‑exempt position. Meal/rest breaks and overtime will be administered in compliance with California law. Employment is at‑will. Offer is contingent on background screening and driving record verification (as applicable).

Pay:

From $19.00 per hour Benefits 401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person Keywords online maintenance-repair-and-operations-mro customer-facing time-and-attendance print-on-demand-pod standard-operating-procedure-sop same-origin-policy-sop one-time-password environment-health-and-safety-hsse logistics-and-procurement reverse-logistics payouts error-handling compliance laws-and-regulations uniforms-workwear performance-indicator on-time-delivery particulate-matter doors-windows trade-shows-events fleet-inspections safety-gates sick-leave workers-compensation safety-supplies pensions-retirement-benefits retirement-planning paid-time-off holidays-seasonal-events vision-care vision-insurance employee-discounts driving-records lift-and-shift carried-interest policies-and-practices smartphone ios humanoid-robot social-content-and-apps amazon-dsp demand-side-platform-dsp digital-signal-processing usps united-states-postal-service-usps ups industrial-uninterruptible-power-supply-ups fedex external-workforce background-checks dental-insurance health-insurance