Tow Truck Operator Rapid Road Service - 5.0 Colonie, NY Job Details Part-time | Full-time From $70,000 a year 10 hours ago Qualifications Lifting equipment Vehicle inspections Customer communication Visual inspections for vehicle diagnostics Automotive preventive maintenance inspections Commercial truck driving In-person customer service Mechanical repair Moving Automotive diagnostic technologies De-escalation techniques Conflict de-escalation Performing regular vehicle safety checks CDL Manual transmission Truck loading and unloading Material handling equipment operation Cargo securement protocols Full Job Description Overview Join our dynamic team as a Tow Truck Operator and become a vital part of our roadside assistance and vehicle recovery services! In this energetic role, you will operate specialized tow trucks to assist stranded motorists, recover vehicles from accident scenes, and ensure safe transportation of vehicles across various locations. This position offers the opportunity to work outdoors, develop mechanical skills, and deliver exceptional customer service with every call. If you thrive in fast-paced environments and have a passion for automotive work, this is your chance to make a real impact! Duties Safely operate tow trucks, including flatbed and traditional models, to recover and transport vehicles efficiently. Load and unload vehicles using appropriate equipment such as hooks, chains, or forklifts when necessary. Conduct basic automotive diagnostics and mechanical assessments to determine the best recovery approach. Assist customers with roadside issues by providing professional support and clear communication. Maintain detailed logs of all recoveries, loads, unloads, and vehicle conditions for record-keeping purposes. Manage conflict situations calmly and professionally when dealing with distressed customers or challenging scenarios. Perform routine inspections of tow truck equipment to ensure safety standards are met and report any maintenance needs promptly. Requirements Proven experience in automotive repair or mechanic work, with strong mechanical knowledge. Valid commercial driver's license (CDL) with a clean driving record; experience operating tow trucks is preferred. Skilled in automotive diagnostics, manual transmission operation, and basic automotive repair techniques. Ability to load, secure, and unload vehicles safely using specialized equipment like flatbeds or forklifts. Excellent customer service skills combined with conflict management abilities to handle difficult situations gracefully. Knowledge of automotive safety standards and the ability to perform routine vehicle inspections. Physical stamina to lift heavy objects, stand for extended periods, and perform manual tasks efficiently. Embark on a rewarding career where your technical expertise meets exceptional service! We're committed to supporting your growth through ongoing training opportunities and a collaborative work environment. Join us today as we keep roads safe and vehicles moving forward!

Pay:

From $70,000.00 per year

Work Location:

In person