Driver Operations Specialist

Driver Operations Specialist inDrive Operations Posted on Apr 23, 2026 Apply now We are expanding our Ride-Hailing Department and we're looking for a Driver Operations Specialist to be responsible for managing our driver operations process in their given region. Department Market Operations & Supply Employment Type Full Time Location El Salvador Workplace type Fully remote What you will do Organize and Optimize Engagement Processes Coordinate strategies to attract, activate, reactivate, and retain drivers Lead initiatives to maximize driver lifecycle value, from first contact to long-term engagement Lead and Motivate the Team Lead and manage a team of agents focused on driver engagement Conduct training sessions to develop key skills for user acquisition and activation Foster a motivating and high-performance team environment Manage KPIs and Funnel Efficiency Monitor and optimize the entire driver funnel: from app installation to completing successful orders Track and improve territory KPIs Design and execute action plans to improve key metrics Implement Motivational Programs Create and execute incentive programs to boost agent and driver performance Share performance feedback and insights to encourage continuous improvement Support Activation & Reactivation Strategies Assist in launching, adapting, and enhancing strategies for driver activation/reactivation Manage third-party partnerships to increase the number of new drivers onboarded Monitor CRM & Communication Quality Oversee call scripts and AI-driven communication tools Continuously test and refine communication approaches for optimal user experience Ensure all touchpoints deliver high-quality interactions Execute City Launches Travel within the country to support on-the-ground efforts for new city launches Organize and lead local driver recruitment campaigns Market Monitoring & Cross-Functional Collaboration Stay on top of competitor activity (bonuses, offers, etc.) Ensure seamless cross-functional communication with internal stakeholders to align strategies and priorities What we expect from you Advanced English proficiency: Both written and verbal communication skills are required Strong understanding of the sales funnel and how it applies to driver acquisition Proven customer relationship management skills, particularly in managing large-scale recruitment efforts Experience in sales or recruitment, with a focus on meeting targets and performance optimization Intermediate or Advanced Excel skills, with the ability to analyze data, create reports, and track KPIs Availability for business travel to manage recruitment activities across different regions Degree in Business Administration, Marketing, or a related field (either in progress or completed) Sales team management experience is highly desirable, particularly in recruitment or acquisition environments Strong analytical and problem-solving skills to address challenges in driver recruitment and recommend improvements Adaptability and flexibility in a fast-paced environment with evolving recruitment demands and market conditions Knowledge of local transportation regulations and market trends would be a plus What we offer Be part of a growing and innovative company with a unique approach to ride-hailing Enjoy a collaborative and supportive work environment where new ideas and perspectives are encouraged and valued Have the opportunity to make a significant impact on the company and the industry as a whole Grow your skills and experience through challenging and rewarding work, with opportunities for advancement as the company expands Competitive salary Opportunity for advancement and upward mobility within the organization, allowing for increased levels of responsibility and growth within the company About inDrive inDrive is a global tech company on a mission to challenge injustice. We started in 2012 in the coldest city on Earth, when a group of friends created a way for people to agree on fair ride prices. That idea grew into one of the world's top ride-hailing apps, now with 360M installs across 48 countries. Today, we offer more than rides: from freight and delivery to intercity travel and financial services, all designed to put people first. Our goal is to positively impact 1 billion lives by 2030. Through inVision, our non-profit arm, we support education, entrepreneurship, and equality in underserved communities. Ready to ignite your inner drive? Apply Now Our Hiring Process Stage 9: Medical Exam Stage 10: Background Check & Compliance Review Stage 11: Offer Stage 12: Hired Stage 1: Applied Stage 2: Talent Acquisition Interview Stage 3: Test Case Stage 4: Hiring Manager Interview Stage 5: Second Interview Stage 6: Team Interview Stage 7: Final Interview Stage 8: English Proficiency Test Stage 9: Medical Exam Stage 10: Background Check & Compliance Review Stage 11: Offer Stage 12: Hired Stage 1: Applied Stage 2: Talent Acquisition Interview Stage 3: Test Case Stage 4: Hiring Manager Interview Stage 5: Second Interview Stage 6: Team Interview Stage 7: Final Interview Stage 8: English Proficiency Test Stage 9: Medical Exam Stage 10: Background Check & Compliance Review Stage 11: Offer Stage 12: Hired Not quite right? Register your interest to be notified of any roles that come along that meet your criteria. Register Your Interest Apply now See more open positions at inDrive