Tram Operator

Tram Operator Frederik Meijer Gardens & Sculpture Park - 3.4 Grand Rapids, MI Job Details Part-time 1 day ago Qualifications Vehicle inspections Spanish Customer communication Guest relations Safety inspections for hazard identification Outdoor work Customer service English Performing regular vehicle safety checks Driver's License Passenger pickup and drop-off Cross-functional collaboration Communication skills Entry level

Full Job Description Tram Operator Department:

Safety & Security Location:

Grand Rapids, MI Schedule:

Part-Time, Hourly, Non-Exempt, Less than 25 hours per week | Evenings, late nights, and weekends required (concert-driven schedule)

Openings:

3 Be Part of a World-Class Guest Experience At Frederik Meijer Gardens & Sculpture Park , every guest interaction matters. Our Tram Operators play a key role in creating safe, welcoming, and memorable experiences as guests explore one of the nation's premier cultural and botanical destinations. We are seeking a Tram Operator who enjoys engaging with people, working outdoors, and delivering exceptional guest service while maintaining a strong focus on safety. Why This Role Matters This role ensures guests can comfortably and safely navigate across Meijer Gardens while enhancing their experience through informative, engaging interactions. As both a driver and ambassador, you help bring Meijer Gardens to life for every passenger. What You'll Do Safely Transport Guests Operate the tram safely along designated routes Assist quests with boarding and exiting, including those with mobility needs Perform daily inspections and report any safety or mechanical concerns Deliver Exceptional Guest Experience Provide friendly, professional, and inclusive service to all guests Share information about gardens, sculptures, and seasonal highlights Adapt communication style to meet diverse guest needs Support Guest Engagement & Operations Operate or support narration during tram tours Assist with scooter rental or ticketing operations as needed Use technology tools to support guest flow and service Serve as a Cultural Ambassador Help guests connect with Meijer Gardens' mission, exhibits, and features Highlight key landmarks, programs, and experiences along the route Encourage exploration and engagement throughout the visit Collaborate Across Teams Work closely with narrators, volunteers, and guest services staff Communicate guest needs and operational updates Support a consistent and positive visitor experience What You Bring Strong customer service and communication skills Ability to remain attentive and safety-focused in public environments Comfort working outdoors in varying weather conditions Ability to engage and communicate with diverse audiences

Requirements:

Must be at least 18 years of age and possess a valid Michigan Driver's License (no restrictions). Ability to obtain required passenger endorsement and training.

Preferred:

Experience in customer service, hospitality, or tourism. Experience operating vehicles, carts, or similar equipment. Bilingual (Spanish/English) skills What Makes This Opportunity Unique Work outdoors in a beautiful, nationally recognized setting Play a visible role in shaping the guest experience Combine driving, storytelling, and hospitality in one role Our Values We look for team members who embody:

Welcoming:

Fostering joy and an inclusive and accessible environment for everyone.

Excellence:

Approaching all we do with world-class intentionalism.

Innovation:

Embracing the future to create unique and engaging experiences in art, culture and nature with a commitment to creativity.

Integrity:

Operating with honesty, transparency and accountability throughout the organization.

Stewardship:

Preserving and enhancing our community, physical, cultural, and financial resources for current and future generations. If you enjoy working with people, being outdoors, and delivering memorable experiences, we'd love to hear from you.

Working Conditions:

This role operates primarily outdoors throughout the grounds of Frederik Meijer Gardens & Sculpture Park. Work is performed in a wide range of weather conditions, including heat, humidity, cold, wind, rain, and sun exposure, as well as natural elements such as pollen and insects. The position requires consistent interaction with guests in a public environment with varying activity levels, including high-volume visitation, families, and diverse audiences. The role involves navigating busy pathways, outdoor landscapes, and event environments while maintaining situational awareness and safety. Noise levels may vary due to guest activity, events, and operational equipment.

Physical Requirements:

This role requires the ability to safely operate a passenger tram for extended periods while maintaining alertness and awareness. The position involves frequent sitting while driving, along with periods of standing and walking to assist guests and perform inspections. Tasks include climbing into and out of the tram, bending, reaching, crouching during safety checks and guest assistance. Occasional lifting and carrying of items up to approximately 25 pounds may be required. The role requires vision and hearing for safe operation and guest interaction, as well as the ability to communicate clearly and confidently with individuals and groups. Comfort working outdoors for extended periods in varying environmental conditions is essential. As part of our onboarding process, all new hires are required to complete our background check. Frederik Meijer Gardens & Sculpture Park is an Equal Opportunity Employer. We believe in fostering a diverse and inclusive workplace.