Mainframe Operator - MO 26-04212

Job Title:

Mainframe Operator Location:

Pontiac, MI 48341 (Onsite Only)

Duration:

6

Months Job Summary:

We are seeking an experienced Mainframe Operator to support critical IT operations in a fast-paced environment. This role will function as a Level 1 Incident Manager , responsible for monitoring systems, managing incidents, and ensuring the availability and performance of infrastructure and services.

Key Responsibilities:

Act as a Level 1 Incident Manager for critical IT incidents and events Create, triage, escalate, and track technology-related incidents Monitor infrastructure using graphical monitoring tools and dashboards Operate and monitor IBM mainframe control consoles Perform routine system performance checks and ensure system stability Assist with review and validation of Job Control Language (JCL) Collaborate with IT teams, customers, and vendors to resolve issues Maintain accurate incident logs and documentation Support delivery tasks and handle equipment as needed (up to 50 lbs)

Required Qualifications:

Minimum 5 years of experience in a mainframe or IT operations environment Strong knowledge of IBM Mainframe systems Experience in incident management and monitoring tools Proficiency with: Microsoft Teams Monitoring tools such as WhatsUp Gold, Pingdom, and PRTG Excellent communication and coordination skills

Work Environment & Requirements:

Onsite role (no remote/work-from-home option) Must be flexible to work holidays, day, afternoon, and midnight shifts Ability to lift up to 50 pounds as required

Key Competencies:

Strong problem-solving and incident management skills Ability to work under pressure in a critical operations environment Attention to detail and system monitoring expertise Effective communication with technical and non-technical stakeholders For more details reach at hgupta@navitassols.com.