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Job Description
Valet & Bell Supervisor (Horseshoe Bossier) Caesars Entertainment - 3.6 Bossier City, LA Job Details Full-time 18 hours ago Qualifications Outdoor work In-person customer service English Managing hospitality teams Driver's License Manual transmission Team motivation (leadership skill) Full Job Description
WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission :
"Create the Extraordinary"
Our Vision :
"We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."
Our Values :
"Blaze the Trail, Together We Win, All-In on Service" Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.
JOB SUMMARY
The Valet & Bell Supervisor ensures the proper handling of guest's vehicles and the highest level of customer service at all times. Establishes operational procedures for valet parking & hotel bell services.
HOW YOU WILL CREATE THE EXTRAORDINARY
Responsible for all aspects of the Customer Service Program to include performing internal spotlights and training on customer service initiatives. Responsible for managing the valet parking spaces. Responsible for the security of all guests' vehicles while they are valet parked. Sets performance standards for staff. Schedules staff and ensures that he or she is knowledgeable of the events forecasted in order to ensure adequate staffing on event dates. Ensures that scheduling is done in a manner as to provide the highest level of customer service possible while using minimum labor hours. Ensures that all company, property, and departmental rules and regulations are adhered to. Ensures that all valet receipts, records, shift logs, and employee records jackets are maintained and properly handled. Ensures that all paperwork, i.e. tip sheets, pass on books, and time clock sheets are properly maintained. Ensures that new and veteran staff members are properly trained and that company mandated training is completed and updated as necessary. Responsible for providing fair and consistent supervision. Ensures that performance appraisals are carried out and that Team Members are rewarded and or disciplined as required. Ensures that Team Leaders are properly trained in providing fair consistent supervision and guest relations in the event of the supervisor's absence. Ensures that all posted traffic signs and rules are followed.
WHAT YOU WILL NEED
Must be able to present a valid Louisiana driver's license record with no moving violations or traffic citations in the past five (5) years. Must be able to obtain Responsible Vendor Certification Ability to drive all types of passenger vehicles with automatic or manual transmissions. One (1) year supervisory experience in hospitality or service industry. Must have exceptional customer service skills, leadership skills, and motivational skills. Must be able to work any day of the week and any shift. Must be able to get along with co-workers and work as a team. Must be able to read, write, speak and understand English. Must be able to run on a level surface and in extreme temperatures.
ADDITIONAL REQUIREMENTS
Must be able to run for extended periods on all types of surfaces, as well as up and down stairs. Must be able to drive all types of passenger vehicles with automatic or manual transmissions in a safe fashion. Must be able to respond to visual and aural cues. Must present a well-groomed appearance. Must be able to work and quickly maneuver inside and outside, sometimes in temperatures in excess of 115 degrees and as cold as 10 degrees
TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.
DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.
