D365 CRM, D365

F&O and PowerPlatform.

Key Responsibilities:

Performs day-to-day operational administration, support, maintenance, and implementation of all Microsoft Business Applications.
Provides support by researching and resolving incidents, problem tickets and vulnerabilities; follows up with customers to ensure satisfactory resolution. When necessary, escalate issues requiring development or vendor assistance.
Serve as a subject matter expert, technical resource and escalation path for all Microsoft Business applications.
Responsible for establishing and enforcing best practices regarding design, installation, and maintenance of all Microsoft Business Applications.
Assist with the establishment and oversight of a PowerPlatform Governance PowerPlatform Hub and Center of Excellence (CoE).

Competencies Required:

Advanced system administration knowledge of

D365 CRM, D365

F&O and/or PowerPlatform.

Working knowledge of Active Directory, Microsoft Azure, and current supported Microsoft SQL and Windows Server.
Familiar with Dataverse.
Extensive practical knowledge in trouble shooting methodologies and principles and issue resolution techniques.
Excellent customer service and problem-solving skills with the ability to work independently while supporting a team environment.
Solid analytical skills with strong attention to detail and concern for data accuracy.
Strong organizational, process and project management skills with the ability to prioritize workload, multi-task, and meet deadlines in a fast-paced environment.
Exceptional verbal communication and technical writing skills with an ability to effectively interact with and convey information to people who possess varying levels of understanding on applicable topics.
Flexibility to provide application support during weekend and evening hours as needed.

Qualifications Minimum Qualifications/Experience:

4+ years of information technology support service required.
3+ years of experience supporting

D365 CRM, D365

F&O and/or PowerPlatform environment required.

Financial services or banking industry experience preferred.

Formal Education & Certification:

Bachelor's degree in information systems, computer science or related field preferred; or an equivalent amount of related experience.
Industry recognized certification in Microsoft Dynamics and/or Power Platform preferred.

Work Status:

Full-Time.

Supervisory Responsibility:

None.

Travel:

0% - Negligible amount of travel expected.

Working Conditions:

Conditions involve lifting no more than ten pounds, sitting most of the time, but may involve walking, moving, or standing for brief periods, and occasionally lifting and carrying articles like files, ledgers, folders, etc.

Disclaimer:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management's right to assign or reassign duties and responsibilities to this job at any time. Woodforest is an Equal Opportunity Employer, including Disability and Veterans.

Job :

Technology Services Primary Location :

Texas-The Woodlands Schedule :

Full-time Work Locations :

TX - Operations Center-0100 25231 Grogans Mill Rd The Woodlands 77380

Unposting Date :

Ongoing Organization :

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