Urgent Care Center Administrator (Brockton)

Benefits:

Bonus based on performance Competitive salary Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Benefits/Perks Paid time off Health insurance Dental insurance Retirement benefits Flexible scheduling Job Summary Lead the daily operations of a fast-paced urgent care clinic focused on delivering efficient, high-quality patient care and an exceptional patient experience. Manage all non-physician clinic staff. Ensure quality of patient care. Ensure maintenance of clinic building and supplies. Ensure complete and accurate charges are attributed to each patient. This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises. Responsibilities Recruit, hire, and complete onboarding processes for various roles; front office medical receptionist, medical assistant, x-ray, and other positions Supervise, evaluate, and execute performance evaluations of non-provider staff Partner with Medical Director to ensure that medical care is delivered in accordance with physician instructions and that high-quality care is rendered Ensure staff compliance with company policies and procedures and state and federal rules and regulations Lead and organize staff meetings, daily huddles, and in-service programs Spearhead the resolution of patient and staff concerns while continually monitoring patient satisfaction through various tools Ensure compliance with front office procedures and accuracy of financial transactions Ensure maintenance and cleanliness of the facility, and adequate stock of regular medical and janitorial supplies Monitor clinic performance metrics including patient experience, wait times, staffing efficiency, and operational workflows to drive continual improvement Qualifications Bachelor's degree preferred A minimum of two years of supervisory experience in a medical office or urgent care setting preferred Clinical or medical office background strongly preferred; prior experience as a Medical Assistant (MA) highly valued Demonstrated skills in written, verbal, and consultative communications Ability to deliver high levels of customer service and achieve customer satisfaction Understanding of compliance and regulatory guidelines Ability to thrive in a fast-paced, team-oriented healthcare environment Company Overview AFC Urgent Care Brockton is a modern walk-in urgent care center providing treatment for acute illnesses and injuries, occupational medicine, on-site X-ray, and laboratory services seven days a week. We are focused on delivering compassionate, high-quality care while also building a strong team-oriented clinic culture for both patients and staff. Part of the American Family Care network, one of the nation's leading urgent care providers.