User Experience (UX) Lead (Remote)

United States Suitability/Public Trust Fully remote Project/Program Management

• Overview
• GovCIO is currently hiring for a User Experience (UX) Lead to support a large Department of Veterans Affairs (VA) digital product portfolio.

This role will provide program-wide leadership for UX strategy, standards, and enablement, helping strengthen user-centered practices across product teams and improve the usability, adoption, and effectiveness of digital products supporting Veterans and clinical users. The UX Lead will serve as a central enablement function across the program, partnering with Product Managers, UI Designers, Human-Centered Design (HCD) teams, engineers, and government stakeholders to integrate UX earlier in the software development lifecycle, mature usability validation practices, and strengthen User Acceptance Testing (UAT) approaches. This position is fully remote located within the continental United States.

• Responsibilities
• + Establish and govern UX standards, practices, and approaches across the program to promote consistency and scalable support + Serve as an enablement function across product teams, advising on user-centered methods throughout the software development lifecycle + Define lightweight approaches for user touchpoints, usability feedback, and iterative design validation early in the SDLC + Partner with HCD teams to translate user insights and evaluation feedback into actionable product and design guidance + Guide UAT design toward user-centered validation, including task-based scenarios and effective evaluation methods + Coach and mentor Product Managers and UI Designers in UX methods, usability principles, and user-informed decision-making + Advise where UX expertise is most needed based on complexity, user impact, and portfolio priorities + Support product teams in identifying usability risks, synthesizing findings, and recommending improvements + Contribute to accessibility, usability, and experience quality practices across the program + Support executive briefings and strategic recommendations related to user experience, adoption, and product improvement + Collaborate with program leadership to strengthen repeatable, flexible UX approaches proportionate to change complexity and user impact •Qualifications•Required Skills and Experience•+ Bachelor's degree in Design, Human Factors, Psychology, Information Science, Computer Science, Product Design, or related field (or equivalent experience) + 8+ years of relevant UX, product design, service design, or related experience + Experience establishing UX standards or leading UX practices across multiple teams or products + Experience conducting or advising on usability testing, workflow validation, and user-centered evaluation methods + Experience influencing product outcomes through partnership with product management, engineering, design, and stakeholders + Strong facilitation, mentoring, and communication skills + Experience synthesizing qualitative and quantitative user feedback into actionable recommendations •Preferred Skills and Experience•+ Experience supporting federal health, government digital services, or regulated environments + Experience supporting enterprise or portfolio-level UX governance or similar functions + Familiarity with accessibility standards and inclusive design principles + Experience supporting UAT strategy or release validation activities + Experience working alongside HCD practitioners and multidisciplinary product teams + Knowledge of or experience supporting clinical workflows, healthcare operations, or digital health products + Experience supporting the Department of Veterans Affairs, including familiarity with VA systems, products, or user environments strongly preferred •

Clearance Required:

• Ability to obtain and maintain a Suitability/Public Trust clearance.
• Posted Salary Range
• USD $140,000.00
• USD $160,000.00 /Yr.
• Company Overview
• GovCIO is a team of transformers
• people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things
• for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
• What You Can Expect
• Interview & Hiring Process
• If you are selected to move forward through the process, here's what you can expect: + During the Interview Process + Virtual video interview conducted via video with the hiring manager and/or team + Camera must be on + A valid photo ID must be presented during each interview + During the Hiring Process + Enhanced Biometrics ID verification screening + Background check, to include: + Criminal history (past 7 years) + Verification of your highest level of education + Verification of your employment history (past 7 years), based on information provided in your application •Employee Perks•At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here.

In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: + Employee Assistance Program (EAP) + Corporate Discounts + Learning & Development platform, to include certification preparation content + Training, Education and Certification Assistance

• + Referral Bonus Program + Internal Mobility Program + Pet Insurance + Flexible Work Environment
• Available to full-time employees Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.
• We are an Equal Opportunity Employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
• Posted Pay Range
• The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity.

The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.