Usher and Retail Associate - On Call (Horseshoe Hammond)

Job description

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission :

"Create the Extraordinary"

Our Vision :

"We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."

Our Values :

"Blaze the Trail, Together We Win, All-In on Service" Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

JOB SUMMARY

Greet guests and seat them in the showroom. Handle and solve any concerns and questions from guests in a helpful manor. Maintain a safe and enjoyable environment for all Venue guests. Perform functions to assist guests with purchases and ring up sales. Conduct physical inventory. Exercise good judgment in assisting guests with questions following company and department policies and procedures. Work with other departments as needed.

HOW YOU WILL CREATE THE EXTRAORDINARY

Ensures the Venue is maintained in a clean, sanitary and appealing manner, to Venue standards throughout the shift. Checks the room for proper seating order and checks neatness of seating area before show starts. Arrange floor seating according to applicable venue map; make sure seating signage is visible. Rearrange seating as needed post show and help clean up the room after performance. Handle difficult problems which arise during seating, ensuring customer satisfaction. Monitor the room for distractions or problems during the show; handle any issue that may arise properly. Ensure only guests with proper credentials obtain access to restricted areas. Maintain communication with other departments within the Venue to ensure a clean and safe environment. Scan tickets as guest enters venue, and scan exiting guests for re-entry. Greets guests and offers direction in locating their seats. Escorts full comps and guests who enter at show time to their seats.

WHAT YOU WILL NEED

Positions that have contact with the public require the ability to work in a noisy environment and may be exposed to guests who use tobacco products. Non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment. At least one year in a guest service position or usher experience. Literacy and fluency in English Ability to handle multiple tasks Ability to stand/walk for long periods of time Above average communication skills Above average reasoning skills Ability to move chairs and tables easily High school diploma or equivalent preferred Must qualify for, obtain and maintain a gaming license from the Indiana Gaming Commission

ABOUT US

Join the thousands of winners at Horseshoe Casino Hammond! Located just 20 minutes from downtown Chicago, Horseshoe Hammond is the premier entertainment and gambling destination in Chicago and Northwest Indiana. Horseshoe boasts more than 2,100 slot machines and over 100 table games. Even appetites win at Horseshoe Casino! Enjoy fresh dining options from

The Eatery:

Café and H Burger. Horseshoe Hammond has been awarded Best Place To Work for the last 9 years!

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class. Keywords environment-health-and-safety-hsse ecology-environment policies-and-practices lift-and-shift customer-satisfaction time-and-attendance commissions kitchen-dining job-descriptions american-diabetes-association-ada disabilities-ada equal-employment-opportunity-eeo oracle-recruiting-cloud