CSR Engineer

Job Title:

Customer Success Representative Engineer Job Description We are seeking a dynamic Customer Success Representative Engineer specializing in Cisco technologies to join our team in Fort Belvoir, VA. This role involves providing exceptional support and ensuring that licensing, software, and devices operate smoothly over the internet. You will track and manage requests using JIRA, with ServiceNow as a backup, ensuring timely resolution and a seamless customer experience. Responsibilities Develop and enhance licensing and software experiences for classified licensing support. Ensure software, devices, and products function correctly on the internet. Track and manage requests from initiation to closure using JIRA, with ServiceNow as a backup. Deliver white glove service to customers, maintaining high standards of customer satisfaction. Participate in weekly one-on-one meetings, supporting a single contract. Attend quarterly meetings with team bonding activities, including food and drinks. Engage in holiday celebrations and soft skill training sessions, such as public speaking. Work an 8-5pm EST schedule with some flexibility. Essential Skills Proficiency in Cisco technologies and JIRA. Experience in Tier 1, Tier 2, and Tier 3 support with a 60%, 30%, 10% breakdown. A BA/BS degree. Understanding of licensing, either with our client's products or competitors'. Help desk experience with a focus on customer satisfaction. Experience in ticketing systems. Knowledge of routers, switches, networking, and licensing. Additional Skills & Qualifications 5 years of experience preferred, but not mandatory, especially for candidates with growth potential. Relevant military experience is considered. Experience with Salesforce or ServiceNow for tracking, documentation, and ticketing. DevOps, scripting, or programming experience is advantageous but not required. Work Environment This position is based onsite in Fort Belvoir, VA, located south of DC/Alexandria, VA. The culture is hands-on and friendly, encouraging professional development through regular training sessions and team-building activities. The work schedule is primarily 8-5pm EST, with some flexibility Job Type & Location This is a Contract position based out of Fort Belvoir, VA. Pay and Benefits The pay range for this position is $40.00 - $50.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Fort Belvoir,VA.

Application Deadline This position is anticipated to close on Mar 24, 2026. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.