Villas Concierge & Operations Support Agent

The Villas Concierge & Operations Support Agent plays a key role in delivering an exceptional experience for Villa owners and guests while supporting the daily operations of the property. This position blends concierge-style guest services with operational support, ensuring that villas are prepared, guest needs are anticipated, and property operations run smoothly. The role works closely with the Concierge, Housekeeping, and Engineering teams, assisting with guest arrivals, requests, property readiness, and day-to-day coordination.

RESPONSIBILITIES

Provide a warm and welcoming first impression for Villa owners and guests, delivering attentive concierge-style service throughout their stay Assist with guest arrivals, check-ins, orientation, and departure coordination Support the Concierge team with guest requests, reservations, activity coordination, and personalized service needs Serve as an on-property hospitality ambassador, helping guests navigate amenities, services, and local experiences Assist Housekeeping and Engineering teams to ensure villas are prepared, maintained, and ready for arrivals Coordinate deliveries, supplies, and operational logistics across the Villas property Monitor and maintain property readiness and presentation standards in guest-facing and operational areas Communicate effectively with internal teams to ensure guest needs are anticipated and addressed promptly Support general villa operations and service coordination during peak arrival and departure periods

REQUIREMENTS

Quali?cations & Experience 2-3 years of hospitality, concierge, guest services, or operations support experience preferred Background in luxury hospitality, resort operations, or concierge services is a plus Skills & Competencies Strong communication, organization, and guest engagement skills Ability to multitask in a dynamic hospitality environment Comfortable using Microsoft Office and Microsoft Teams Knowledge of Sedona activities, dining, and experiences is a plus Bilingual (English/Spanish) skills are an advantage

PHYSICAL REQUIREMENTS

Ability to lift up to 50 pounds when assisting with supplies, deliveries, and operational tasks Ability to move throughout the property and assist multiple departments as needed We are committed to creating an inclusive and accessible work environment. If you require reasonable accommodation in performing the job duties as described in the job description, discuss with your manager.

WHAT WE OFFER

Support Programs - Employee Assistance Program (EAP) and Calm Health. As a part-time employee, you may be eligible to accrue paid sick leave in accordance with applicable state and local laws. 401(k) with Company Match - Automatic enrollment with a 30% match on the first 10% of contributions. Competitive pay, depending on experience Part-time, flexible schedule Most importantly, a caring team who is dedicated to your success!