Full Job Description Job Title:

Certification and Support Center Specialist Status:

Full time, Non-Exempt (40 hours/ week)

Requirements:

ACSESS (Alliance of Crop, Soil and Environmental Science Societies) is looking for our next great hire with the Certifications and Support Center team. We are looking for someone with strong customer service experience, detail-oriented, well-developed written and verbal communication skills, working knowledge of common software technologies, specifically Microsoft Office, strong work ethic, team-oriented with a can-do attitude, and flexible abilities. Bachelor's degree in an agriculture-related field, business administration, or marketing/communications is preferred but not required. Experience working for an association, specifically certification and membership areas Reports to:

Support Center Lead Primary Focus :

Provide customer service to current certificants, applicants, members of the societies, and other inquiring people. Coordinate and administer programmatic operations as they relate to the certification programs.

Responsibilities:

Provide excellent customer service to applicants, certificants, certifying boards, members, other inquiring people. Record daily certification-related materials, process credentials for applicants, and submit them to boards. Track status and process certification approvals/denials for applicants. Process continuing education rosters and missing continuing education forms Record changes and process yearly renewal fees. Provide clerical support to various boards and committees, including updating records with board changes. Provide Tier 1 level telephone and email support for the Societies at least one day per week. Assist with various ongoing projects that have been assigned to the Support Center. Other projects and activities as assigned.

Qualifications:

Ability to interact, establish, and maintain effective and collegial working relationships with staff, certificants, members, and leaders in a hands-on, fun environment. Strong attention to detail. Excellent written and verbal communication skills. Proficiency in Microsoft Office and common software technologies. Ability to work independently and in a team environment. Strong work ethic, including flexibility and a can-do attitude.

Language Skills:

Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints within 24-48 hours. Ability to make effective and persuasive emails and phone conversations on various topics related to Certification and Membership in the

Societies Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is not exposed to weather conditions. The noise level in the work environment is usually moderate. This is an in-person job requiring the representative to be working onsite from the Headquarters in Fitchburg, WI. A CSESS is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. We value diversity and inclusion and are committed to creating a workplace that reflects the communities we serve. All qualified applicants will receive consideration for employment without discrimination.

Job Type:

Contract Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Professional development assistance Vision insurance

Shift:

Day shift

Education:

Bachelor's (Required) Ability to

Relocate:

Fitchburg, WI 53711: Relocate before starting work (Required)

Work Location:

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