Workforce Development Outreach & Training Coordinator

About Us Boca Helping Hands (BHH) is a community-based nonprofit serving Palm Beach County by providing food, job training, access to healthcare, and financial assistance to help individuals and families build stability and improve their quality of life. Volunteers are essential to delivering these services with compassion, dignity, and consistency. Position Overview The Workforce Development Outreach & Training Coordinator is a hybrid role responsible for both the external recruitment of participants and the internal management of their training success. This position serves as a critical bridge between the community, program participants, and employers. The Coordinator identifies strong candidates through strategic outreach, manages the admissions and assessment process, provides ongoing case management, and strengthens employer pipelines to ensure training efforts lead to meaningful employment and long-term retention.

CORE RESPONSIBILITIES

Conduct proactive outreach to prospective participants through community events, partner sites, presentations, and neighborhood-based activities to drive program enrollment. Manage the full application process, including online, walk-in, and telephone inquiries, interview scheduling, and initial candidate screening. Conduct participant interviews to assess eligibility, individual goals, and readiness for workforce training programs. Identify personal, family, or community-related barriers that may impact participant success and assist in developing mitigation and support plans. Develop and maintain comprehensive case files for participants from initial outreach and admission through training, job placement, and early employment. Build and maintain strategic relationships with employers, industry partners, and referral agencies to support job placement and work-based learning opportunities. Provide ongoing coaching, support, and accountability to students during training and post-graduation to promote successful program completion. Conduct regular follow-up, including monthly employment check-ins, to track job placement, retention, and wage outcomes. Track, update, and maintain all participant, outreach, and program data within the BHH CRM system. Prepare accurate monthly and ad hoc reports related to enrollment trends, completion rates, placement, and retention outcomes. Analyze participant data and employer feedback to identify strengths, challenges, and opportunities for program improvement. Represent Boca Helping Hands at employer meetings, industry events, and workforce convenings to communicate the value of BHH programs. Coordinate with internal BHH departments, including Development and Public Relations, to share relevant workforce updates, success stories, and impact data. Proactively identify workflow gaps or inefficiencies in the recruitment-to-placement pipeline and propose practical solutions for continuous improvement.

KNOWLEDGE, SKILLS, AND ABILITIES

Experience in adult education, workforce development, community outreach, or case management, preferably serving underserved populations. Bachelor's degree required. Strong relationship-building skills with a demonstrated ability to engage both individual participants and corporate employers. Excellent communication, interviewing, and public speaking abilities. Strong organizational, administrative, and documentation skills with the ability to manage multiple priorities. Strong to exceptional Microsoft Excel skills, including data tracking, reporting, and analysis. Proficiency in Microsoft Word and Outlook. Data-driven mindset with strong attention to detail and critical-thinking skills. Professional, compassionate, and student-focused approach.

EDUCATION AND EXPERIENCE

Bachelor's degree in Human Services, Education, Communications, Business, or a related field; equivalent experience considered. 2-3 years of experience in workforce development, recruitment, community engagement, or participant support. Experience working with diverse populations and addressing systemic employment barriers. Experience with CRM systems, data tracking, and outcome reporting. Experience in nonprofit, community-based, or human services environments. Experience preparing reports or presentations for leadership, community partners, or funders. Bilingual or multilingual skills relevant to the community served are highly desirable.

Pay:

From $65,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person