Working General Manager — Forest Springs Resort & Spa

Opening + Working General Manager — Boutique Forest ResortForest Springs Resort | Eureka Springs, ArkansasOn-site role with housing provided | $60,000-$75,000 base + housing ($28k value) + performance bonus | Total target package $100k+ About the propertyForest Springs Resort is a 53-room boutique forest resort tucked into 10 secluded acres just outside downtown Eureka Springs, Arkansas. A long-standing property, fully reimagined under new ownership and reopening Mid May, 2026.

What guests come for:

10 acres of forest privacy — a true retreat setting just minutes from one of Arkansas's most beloved historic towns Contrast therapy: sauna and cold plunge, available 24/7 Outdoor pool, open dawn to dusk Pickleball court with equipment provided Lounge games and a fireplace lit every evening A new wine and beer bar (launching with reopening) Quiet, thoughtfully redesigned rooms The guest experience we're building: A small, hands-on team that genuinely cares. Contactless self check-in so arrivals are smooth. A property where the team knows the guests' names by the second day. The kind of place people return to year after year and recommend to friends — not because of corporate polish, but because everything just worked and someone clearly cared.

Eureka Springs draws a wide mix of guests: returning regulars, weekenders from across the region, destination travelers exploring the Ozarks, wellness seekers, and couples on quiet getaways. Our job is to make every one of them want to come back. This is a launch, not a maintenance jobWe reopen May 20, 2026. The first 90 days will define the next 5 years of this property. We're standing up a new operation, building a team from scratch, executing a brand repositioning, and recovering from a rough chapter under previous management.

We need someone who has stood up an operation before — not someone who needs systems already in place.

If you've launched a property, reopened a struggling one, or built a team from scratch, this is for you. If you've only run stable, well-oiled operations, this isn't. What you'll own Phase 1 — Launch (May-August 2026) Stand up daily operations end-to-end Hire, train, and lead the housekeeping, maintenance, and bar teams Execute brand repositioning across every guest-facing channel Get our first 100 5 star reviews on Booking, Expedia, Google Build the SOPs that don't yet exist Launch the wine and beer program Walk every room, every shift — find the gaps before guests do Phase 2 — Operate (September 2026 onward) Floor operations and gap coverage across every shift Hiring, training, scheduling, and performance management Guest experience from booking through review Revenue channels: direct, Booking.com, Expedia, Airbnb, Vrbo Vendors, contractors, budget, payroll, and petty cash SOPs, daily rhythm, capex input, and ownership strategy This is not an office jobThe person who owns the P&L also grabs the room cart. You will check guests in when it's busy, help housekeeping turn rooms when short, troubleshoot with the handyman, cover the bar on a Friday night, and answer the 10 PM phone call.

Some nights you're off at 6. Some nights the phone rings at 11 and you answer it. What we're looking for Has launched, reopened, or repositioned a property — not just maintained one Comfortable building systems from scratch, not just operating existing ones Ran a small hotel, resort, STR portfolio, B&B, country club, or rooms-led restaurant Works the same shifts as the team and never says "that's not my job" Calm in chaos, organized in ambiguity, decisive without perfect information Strong communicator with a genuine warmth for guests Fluent in modern hospitality tech and willing to learn new systems quickly Can lift 40 lbs, stand for long periods, and work weekends and evenings Willing to live on-site with housing provided What we offer Base salary: $60,000-$75,000 depending on experience On-site housing: 3 bedroom / 2 bath included + utilities ($28,000 value) Performance bonus tied to reviews, revenue, and operational goals Real authority — direct ownership access, no corporate layers A property at an inflection point with the autonomy to shape what it becomes Total target package: $100k+ Hiring process Apply with resume + brief note on why this role 15-minute phone screen + short personality assessment In-person interview with ownership Property visit (full day, working shift included) Reference check Offer To apply Go to https://workinggm.lovable.app/ and fill a quick 10 minute form

Job Type:

Full-time Pay:

$60,000.00 - $75,000.00 per year Application Question(s): Are you willing to relocate?

Work Location:

In person