Account Associate Manufactured Housing Sales Support

Job Summary We are seeking a highly organized and proactive Account Associate to support our growing manufactured housing sales operation. This role works directly with the Sales Manager to ensure that once a home sale is secured and placed on order, the account process moves forward smoothly. The Account Associate will help manage post-sale communication, documentation, scheduling coordination, and client updates. This position plays a critical role in maintaining a professional client experience and ensuring each order progresses efficiently. The ideal candidate is detail-oriented, communicative, and comfortable managing multiple accounts simultaneously while maintaining accurate records and timelines. Key Responsibilities Client Account Management

• Serve as the primary point of contact for clients after a home order has been placed.
• Maintain ongoing communication with buyers regarding production updates, timelines, and delivery schedules.
• Ensure clients receive timely updates regarding manufacturing progress, delays, or delivery coordination. Documentation & Administrative Support
• Send and collect required documentation from buyers including contracts, order confirmations, shipping documents, and compliance paperwork.
• Maintain accurate records for each account and ensure files are organized and up to date.
• Coordinate document delivery and track important paperwork required for each order. Order & Delivery Coordination
• Track production status for homes on order and communicate updates internally and to clients.
• Coordinate with manufacturers, logistics teams, and installers regarding delivery timelines.
• Gather and verify shipping information and ensure all documentation is prepared before delivery. Internal Reporting
• Provide regular updates to the Sales Manager regarding: ○ Order status ○ Documentation completion ○ Delivery timelines ○ Client communication updates
• Ensure any potential issues or delays are identified early and communicated promptly. Client Experience
• Ensure each buyer experiences a smooth and professional process from order placement through delivery.
• Assist in resolving routine questions or concerns from clients during the production and delivery process. Requirements Experience
• Experience in account management, administrative support, project coordination, or customer success
• Experience in sales support or transaction coordination is strongly preferred
• Experience in logistics or manufactured housing is a plus but not required Skills
• Strong organizational and time-management skills
• Excellent written and verbal communication
• Ability to manage multiple client accounts simultaneously
• Detail-oriented with strong follow-through
• Comfortable working in a fast-paced, sales-driven environment
• Professional client communication and problem-solving ability Technical Skills
• Experience with email communication, spreadsheets, and document management
• Familiarity with CRM systems or project tracking tools is preferred
• Ability to manage digital documentation and client records Ideal Candidate The ideal candidate is someone who thrives in a support role within a sales environment.

You are highly organized, proactive, and capable of managing several moving parts while ensuring that clients remain informed and confident throughout the process. You take pride in keeping operations smooth behind the scenes and enjoy helping a team close deals by ensuring the execution phase runs efficiently. What Success Looks Like in This Role

• Orders progress smoothly from contract to delivery
• Clients receive consistent updates and communication
• Documentation is always organized and completed on time

Pay:

From $17.00 per hour

Work Location:

In person