Service And Spares Planner Indianapolis, IN 46241

Posted:

09/18/2026

Industry:

Supply Chain Operations

Job Number:

1724251

Job Description Job Title Service and Spares Planner Job Family Service Department Service Reporting To Service and Operations Director Location Indianapolis, IN, USA Summary

• Support the Service organization in the preparation of tender documentation for repair, renovation, retrofit, replacement offerings, and Spare Part Sales
• Specify and scope the Company offering and build the best costing strategy
• Support the spare parts process, information requests, quoting and order entry
• Support all other service sales inquiries
• Ensure an efficient hand-over process to the execution team Main Tasks & Key Responsibilities
• Gather customer requirements from Sales team and/or Service Managers
• Specify and scope the Company offering and build the best costing strategy
• Obtain quotes (technical and commercial) from proper internal/external stakeholders
• Package Company offering in a standard format (document), utilizing value-selling argumentation
• Promote and transfer the offers to internal stakeholders (Sales and/or Service Managers)
• Support orders management to ensure the orders schedule with the Sales is respected and communicate eventual deviations
• Support with the documentation management (risk assessment): Ensure that the financial aspects are clear to all parties
  Support all stakeholders, such as administration, Field Service team, and finance understand and adhere to contractual obligations
• Review existing and eventually develop new operational process flows
• Resolve customer issues or difficulties within a designated timeframe by follow-up with internal departments as needed.
• Perform other tasks as needed and as assigned by the Service Manager.
• Report Service and Spares revenue weekly to Managing Director
• Work with Service Manager for scheduling Service and Spares and labor utilization
• Work with Finance to ensure timely and accurate invoice for all Service and Spares to include labor, material, and shipping.
• Perform other duties as assigned and as needed Key Internal and External Interfaces
• Service Managers
• Sales
• Service Spare Parts Managers
• Service Product Engineers
• Legal
• Services Division Controller
• Managing Director
• External Suppliers
• Customers
• Internal Warehouse Transfers
• Interoffice Sales Orders Hard Skills
• Technical understanding
• Value selling
• Sales administration
• Contract management
• Financial understanding
• Operational planning
• Customer focus
• Expert user of Excel
• Analytical ability Soft Skills
• Customer focus
• Manage complexity
• Decision quality
• Action orientated
• Resourcefulness
• Plans and aligns
• Optimizes work processes
• Ensure accountability
• Team player
• Collaboration
• Effective communication
• Interpersonal savvy
• Manages ambiguity
• Resiliency
• Adaptability Qualifications
• Bachelor's degree
• Business administration degree or equivalent background required
• Technical sales background or similar industry desired.
• Comprehensive knowledge about industry and main products
• High energy, teamwork, and passion for planning and organization
• Sales Force ability
• Fluency in English, Spanish a plus Key Performance Indicators
• Service and Spares revenue within the region
• Service EBIT within the region
• Voice of Internal Customer (VOIC) on how the Product is supported worldwide
• On-time delivery of service offering
• Compliance with tender processes
• Strategic Plan KPIs