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Service and Spares Planner
Career Insights for Administrative Manager
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Scorecard
Based on Indiana data
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What they do
An Administrative Manager manages and directs administrative support for a company or organization or manages the business office at a smaller company. Directs clerical and administrative staff, manages supply orders and budgets, monitors company contracts or procedures, or directs equipment and office space use and maintenance.
$101,035 / year median in Indiana
-5% projected decline
Job Description
Job Title Service and Spares Planner Job Family Service Department Service Reporting To Service and Operations Director Location Indianapolis, IN, USA Summary
- Support the Service organization in the preparation of tender documentation for repair, renovation, retrofit, replacement offerings, and Spare Part Sales
- Specify and scope the Company offering and build the best costing strategy
- Support the spare parts process, information requests, quoting and order entry
- Support all other service sales inquiries
- Ensure an efficient hand-over process to the execution team Main Tasks & Key Responsibilities
- Gather customer requirements from Sales team and/or Service Managers
- Specify and scope the Company offering and build the best costing strategy
- Obtain quotes (technical and commercial) from proper internal/external stakeholders
- Package Company offering in a standard format (document), utilizing value-selling argumentation
- Promote and transfer the offers to internal stakeholders (Sales and/or Service Managers)
- Support orders management to ensure the orders schedule with the Sales is respected and communicate eventual deviations
- Support with the documentation management (risk assessment): Ensure that the financial aspects are clear to all parties Support all stakeholders, such as administration, Field Service team, and finance understand and adhere to contractual obligations
- Review existing and eventually develop new operational process flows
- Resolve customer issues or difficulties within a designated timeframe by follow-up with internal departments as needed.
- Perform other tasks as needed and as assigned by the Service Manager.
- Report Service and Spares revenue weekly to Managing Director
- Work with Service Manager for scheduling Service and Spares and labor utilization
- Work with Finance to ensure timely and accurate invoice for all Service and Spares to include labor, material, and shipping.
- Perform other duties as assigned and as needed Key Internal and External Interfaces
- Service Managers
- Sales
- Service Spare Parts Managers
- Service Product Engineers
- Legal
- Services Division Controller
- Managing Director
- External Suppliers
- Customers
- Internal Warehouse Transfers
- Interoffice Sales Orders Hard Skills
- Technical understanding
- Value selling
- Sales administration
- Contract management
- Financial understanding
- Operational planning
- Customer focus
- Expert user of Excel
- Analytical ability Soft Skills
- Customer focus
- Manage complexity
- Decision quality
- Action orientated
- Resourcefulness
- Plans and aligns
- Optimizes work processes
- Ensure accountability
- Team player
- Collaboration
- Effective communication
- Interpersonal savvy
- Manages ambiguity
- Resiliency
- Adaptability Qualifications
- Bachelor's degree
- Business administration degree or equivalent background required
- Technical sales background or similar industry desired.
- Comprehensive knowledge about industry and main products
- High energy, teamwork, and passion for planning and organization
- Sales Force ability
- Fluency in English, Spanish a plus Key Performance Indicators
- Service and Spares revenue within the region
- Service EBIT within the region
- Voice of Internal Customer (VOIC) on how the Product is supported worldwide
- On-time delivery of service offering
- Compliance with tender processes
- Strategic Plan KPIs
Benefits
- Dental Insurance