Executive & Administrative Support Coordinator (E-Commerce Support) Global Packaging Supply, Inc. Hayward, CA Job Details Full-time $25 - $35 an hour 1 day ago Qualifications Report preparation Google Workspace Customer communication Google Sheets Google Docs Google Drive Microsoft Outlook Writing skills Content writing Executive administrative support E-commerce High school diploma or GED Calendar management Presentation preparation Office experience Full Job Description Job Summary We are seeking a dependable, highly organized, and resourceful Executive & Administrative Support Coordinator to support upper management and assist with the company's daily administrative, meeting, office, and e-commerce needs. This is primarily an administrative and executive-support position. The successful candidate must be comfortable attending meetings, preparing documents, tracking follow-up items, organizing information, supporting visitors, preparing meeting spaces, and helping keep the office professional and orderly. The position will also provide secondary support for e-commerce orders, product information, customer inquiries, and online platforms. The position supports both B2B and B2C customers , including online customers, business buyers, internal teams, and e-commerce platforms. Key Responsibilities Executive and Administrative Suppor t Provide day-to-day administrative support to upper management. Attend management, departmental, vendor, and customer meetings as requested. Prepare meeting agendas, take clear and accurate notes, and document decisions, assignments, deadlines, and follow-up items. Maintain organized electronic and physical files, including company records, reports, and supporting documentation. Handle data entry, scanning, copying, document filing, and other routine administrative responsibilities. Monitor assigned requests and respectfully follow up with employees, vendors, customers, or departments when information is missing or delayed. Assist upper management with special projects and other reasonable administrative assignments. Meeting and Office Support Prepare conference rooms and workspaces before meetings. Arrange documents, presentation materials, refreshments, water, snacks, and basic meeting supplies. Confirm that meeting technology and materials are ready before participants arrive. Welcome and appropriately direct visitors, vendors, and meeting participants. Reset meeting areas after use, including organizing materials and completing light cleanup. Help maintain professional and orderly common areas, conference rooms, and administrative workspaces. Provide practical onsite support during company meetings, presentations, and special events. Perform occasional light office upkeep, such as organizing shared spaces, wiping meeting surfaces, and restocking supplies. This is not a janitorial position. E-Commerce and Customer Support Review online orders and follow up on incomplete, delayed, or unresolved transactions. Monitor assigned e-commerce messages, customer questions, and platform notifications. Help coordinate product availability, order status, shipping information, and customer requests with the appropriate departments. Maintain accurate product, order, customer, and shipment information. Identify and promptly escalate discrepancies involving pricing, inventory, product listings, orders, or customer concerns. Provide occasional assistance with approved product content and other online administrative needs. B2B Customer Support Respond to customer emails and basic inquiries professionally. Assist with order follow-up, shipment updates, and documentation requests. Coordinate internally with sales, accounting, warehouse, and operations to gather customer information. Help maintain customer records and digital files. Support communication with business customers, distributors, buyers, or vendors as needed. Route complex pricing, credit, or account issues to the appropriate manager. B2C Customer Support Respond to online customer inquiries regarding products, orders, shipping, and basic support. Help resolve or escalate customer issues in a timely and professional manner. Track common customer questions and recurring issues. Support customer satisfaction through clear, polite, and responsive communication. Administrative & Operational SupportMaintain accurate records in spreadsheets, Google Drive, or company systems. Assist with data entry, document organization, order tracking, and follow-up logs. Support internal reporting on customer inquiries, online orders, and e-commerce activity. Help keep digital files organized and accessible.

Follow company processes and escalate issues when information is missing, delayed, or unclear. Minimum Requirements High-School Graduate or Equivalent At least two years of administrative, executive-assistant, office-coordination, or comparable professional support experience preferred. Experience directly supporting executives, owners, or upper management is strongly preferred. Strong business-writing skills. Strong organizational skills and attention to detail. Proficiency with Microsoft Office and Google Workspace, including Word, Excel, Outlook, Google Docs, Google Sheets, and Google Drive. Ability to prepare professional correspondence, reports, spreadsheets, and presentations. Ability to follow instructions and complete tasks accurately. Reliable, responsive, and organized during working hours. Preferred Qualifications Basic Canva, content creation, photo organization, or product listing experience. Experience with inventory, order tracking, shipping follow-up, or customer portals. Experience in food, packaging, retail, wholesale, distribution, or consumer products.

Pay:

$25.00 - $35.00 per hour

Work Location:

In person