About One Source LLC One Source LLC is a professional audio/visual (A/V) installation and service company serving commercial and residential clients throughout Washington, DC, Maryland, and parts of Virginia. We provide reliable technology solutions, professional installations, and ongoing customer service and support. We are seeking a dependable, organized, and customer-focused Office Administrator / Service Coordinator to join our team. This role is essential to our daily operations, helping coordinate technician schedules, support customers, manage administrative tasks, and assist with billing and accounting. The ideal candidate is a proactive problem-solver who enjoys working with people, stays organized in a fast-paced environment, and takes pride in providing excellent customer service. If you are detail-oriented, comfortable managing multiple priorities, and enjoy being part of a team, we encourage you to apply! Key Responsibilities Customer Service & Scheduling Answer incoming calls professionally, respond to customer questions, and direct inquiries to the appropriate team members. Schedule and coordinate service appointments, technician visits, and customer site assessments. Contact customers to confirm appointments, communicate technician arrival windows, and provide scheduling updates. Make outbound calls to schedule service visits and follow up on customer inquiries. Maintain accurate customer information, appointment details, and service records. Follow up after service appointments to ensure customer satisfaction and encourage online reviews. Help address customer concerns by coordinating with technicians and management as needed. Administrative & Operational Support Assist with ordering equipment, materials, and supplies for installations and service calls. Coordinate with technicians and internal team members to ensure they have the information and resources needed for scheduled jobs. Provide general administrative support to management and other departments. Maintain organized records and assist with day-to-day office operations. Accounting & Billing Support Assist with accounts payable (AP), including entering vendor invoices, reviewing statements, and identifying discrepancies. Prepare and send customer invoices for completed service calls and installation projects. Assist with accounts receivable (AR) by monitoring outstanding balances and following up with customers regarding overdue invoices. Maintain accurate billing records and direct payment-related questions to the appropriate team members. Support general accounting and recordkeeping tasks as needed. Customer Retention & Business Development Track service contract expiration dates and contact customers regarding upcoming renewals. Reach out to existing and prospective customers to schedule appointments and identify service opportunities. Follow up with customers who respond to email marketing campaigns. Build and maintain positive customer relationships through timely, professional communication. Help identify opportunities to improve customer satisfaction and encourage repeat business. Qualifications Required Qualifications Previous experience in office administration, customer service, scheduling, or a similar support role. Strong verbal and written communication skills. Excellent organizational skills and attention to detail. Ability to manage multiple tasks and shifting priorities in a busy office environment. Professional, friendly, and courteous telephone manner. Comfortable making outbound calls and following up on outstanding invoices. Basic computer proficiency, including Microsoft Office and email. Ability to work independently while collaborating effectively with a team. Dependable attendance, a positive attitude, and a willingness to take initiative. Preferred Qualifications Experience scheduling field service technicians or coordinating service appointments. Familiarity with accounts payable, accounts receivable, or customer invoicing. Experience with QuickBooks or similar accounting software. Experience with CRM systems or service scheduling software. Background in A/V, IT, electrical, construction, or another technical service industry. Don't have A/V industry experience? That's okay! Industry-specific experience is not required. We are willing to train the right candidate who brings strong organizational skills, a willingness to learn, and a commitment to excellent customer service. What We're Looking For We are looking for someone who enjoys being a key part of a team and understands how important strong organization and communication are to keeping daily operations running smoothly. This position offers a variety of responsibilities, so the successful candidate should be comfortable moving between customer calls, technician scheduling, administrative duties, and billing support throughout the day. We value someone who is reliable, takes ownership of their responsibilities, follows through on tasks, and approaches customers and coworkers with professionalism and a helpful attitude. If you're organized, customer-focused, and ready to contribute to a growing technical service team, we'd love to hear from you. Apply today!

Pay:

$20.00 - $23.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Do you have previous experience in office administration, customer service, scheduling, or a similar role? Are you comfortable answering incoming calls, making outbound calls, and following up with customers regarding appointments and outstanding invoices? This position involves handling customer calls, scheduling technicians, completing administrative tasks, and assisting with billing throughout the day. Are you comfortable managing multiple responsibilities and shifting priorities? Are you able to reliably commute to the One Source office location for the required work schedule?

Work Location:

In person