Accepting Direction:

The ability to be open and willing to follow guidance or instructions.

Demonstrating Accountability:

The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.

Managing Resources:

The ability to manage financial, physical, and contractual resources to ensure compliance and maximize business value.

Using Data:

The ability to collect, analyze, and use data to generate insights and inform decisions. Two years of experience in administrative services.

EXPERIENCE SUBSTITUTION

Every 15 semester hours earned from an accredited college or university will be credited as six months of experience. The official job specifications for this role, as defined by the State Civil Service, can be found here .

Job Duties:

Positions allocated at this level tend to focus on specialized, programmatic examples of work as listed below :

Greets customers, conducts intake interviews, and assesses client needs to connect applicants with appropriate program staff and services.
Reviews applicant information, researches prior client services across multiple automated systems, and conducts preliminary eligibility assessments.
Assists Social Services Analysts by gathering and verifying documentation, processing case information, and supporting eligibility determinations.
Performs complex case support activities, including updating client information, issuing and replacing Electronic Benefit Cards, scheduling appointments, and processing system transactions.
Maintains accurate case records and provides administrative support by preparing correspondence, scanning and distributing documents, processing mail and faxes, and compiling reports.
Maintains proficiency in program policies, procedures, and automated systems through ongoing training and professional development to ensure quality customer service.
Supports emergency response and disaster operations by assisting with D-SNAP eligibility determinations, interviewing and registering disaster applicants, coordinating shelter support activities, and utilizing disaster response systems to deliver benefits and track evacuees.

Position-Specific Details:

Location:

Medical Vendor Administration / ES Alexandria Region 6-FSA 2 (ES

TRI-REGION 3

) /

Avoyelles Parish Appointment Type:

This position may be filled as a Probationary appointment, Promotional appointment , Job appointment (temporary appointment that may last up to 48 months) or Detail to

Special Duty Cost Center:

3052130106 Position Number(s): 50689850

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy. To apply for this vacancy, click on the \"Apply\" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

Information to support your eligibility for the position must be included in the application (i.

e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete. For information on how to check your application status and understand status updates, please click HERE .

Contact Information:

Patricia Walker Patricia.

Walker.

DCFS@la.gov LA Department of Health (LDH) Division of Human Resources PO Box 4818 Baton Rouge, LA 70821 225-342-6477 This organization participates in E-verify, and for more information on E-verify, please contact DHS at 1-888-464-4218. LDH supports Louisiana's commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities. Information on the Louisiana Works, Louisiana Rehabilitation Services is available here . LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees. 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