Holliston Pediatric Group is looking for an outgoing, well organized, and friendly individual to join our Holliston Office as the Front Desk Supervisor. The position requires someone with excellent customer service skills who can make our patients and their families feel respected and valued. Our Front Desk Supervisor must be able to work in a fast paced environment. The supervisor is responsible for a variety of administrative duties: Assist in answering phones, registering new patients, booking appointments, and checking in/checking out patients in the office. Collect payments from patient and families. Assist families with billing questions as needed. Monitor general voicemail and message boxes within EMR for front desk tasks. Monitor provider schedules daily to verify insurance eligibility of patients. The Front Desk Supervisor is responsible for supervising and advising front desk staff on daily operations. This individual will support the clinical staff and providers by informing front desk of changes to the provider schedules and interdepartmental processing. The Front Desk Supervisor will assist in scheduling and hosting a variety of front desk and full staff meetings as needed. The Front Desk Supervisor will also meet with Operations Manager and Practice Manager as requested.

Applicants should possess:

Minimum 2 years of medical office experience Exceptional customer service skills and the ability to resolve patient/family issues as needed Experience with Microsoft Windows, Microsoft Office and EMR Excellent communication and interpersonal skills

Job Type:

Full-time Pay:

From $24.00 per hour

Work Location:

In person