Front Desk & Administrative Coordinator (Part-Time) Great Wave Acupuncture & Wellness | Westford, MA About Great Wave Acupuncture Great Wave is a thriving, patient-centered practice dedicated to providing exceptional care in a warm, welcoming environment. We pride ourselves on creating a positive experience for every patient who walks through our doors, and we believe our front desk team plays a vital role in making that happen. Our patients are wonderful, our providers are supportive, and we genuinely enjoy working together. We're looking for someone who wants to become a valued, long-term member of our team as a Front Desk & Administrative Coordinator. Position Overview This is a part-time position , typically 20-30 hours per week , with all or the majority of hours scheduled on weekdays . We prefer candidates who are available to begin their workday by 9:00 AM on weekdays. Some flexibility may be available depending on the needs of the practice. This position is the hub of our office. You'll be the first person our patients see and speak with, helping ensure that the practice runs smoothly while providing outstanding customer service and administrative support to our providers. Previous medical office or front desk experience is strongly preferred, especially in acupuncture or another healthcare setting. We are happy to train the right candidate who is eager to learn, enjoys helping people, and is excited to grow with our practice. Responsibilities Welcome patients with warmth and professionalism Answer incoming phone calls and respond to voicemails Schedule and manage patient appointments Check patients in and out efficiently Collect copays and patient payments Enter and maintain accurate patient information Respond to emails and patient inquiries Provide administrative support to our providers Coordinate with our insurance billing team by verifying insurance information, obtaining referrals, and assisting with prior authorizations Communicate with referring physician offices as needed Help maintain an organized, efficient, and positive office environment Preferred Qualifications Experience with one or more of the following is highly desirable: JaneApp practice management software or a similar healthcare practice management system Medical or healthcare front desk experience Familiarity with HIPAA privacy and confidentiality requirements Health insurance terminology and patient insurance information Prior authorizations and referrals Electronic health records and scheduling software Strong customer service experience, preferably in a healthcare setting We're Looking for Someone Who Is Friendly, personable, and enjoys interacting with people Highly organized and detail-oriented Proactive and takes initiative without waiting to be asked Reliable and dependable Comfortable multitasking in a busy office A strong communicator, both in person and over the phone A collaborative team player who enjoys supporting others Comfortable learning new systems and workflows Calm, professional, and compassionate when working with patients Why You'll Love Working at Great Wave Great Wave is a fun, supportive place to work. We have exceptional patients, caring providers, and a team that genuinely enjoys working together. We value kindness, collaboration, and creating an environment where both patients and staff feel welcome every day.

We offer:

On-the-job training Supportive and collaborative work environment Opportunity to grow with an established and expanding practice Meaningful work helping people improve their health and well-being every day If you're someone who enjoys helping others, thrives in an organized environment, and wants to be part of a compassionate healthcare team, we'd love to hear from you.

Pay:

$22.00 - $30.00 per hour

Benefits:

Employee discount Flexible schedule

Work Location:

In person