Program Admin Coordinator - Temporary Assignment

Who Are We and What We Do? The Detroit Area Agency on Aging (DAAA) Region 1-A is a private, non-profit organization responsible for planning, coordinating, developing, and funding services for older adults in the cities of Detroit, the five Grosse Pointes, Hamtramck, Harper Woods, and Highland Park. The Technical Navigator - Admin Coordinator is an Independent Contractor responsible for centralized participant coordination, eligibility verification, scheduling logistics, and documentation management for the Ring Community Safety Initiative. This role ensures participants are properly screened, scheduled, reminded, and supported throughout the process from April 2026 through August 2026.

Pre-Event Coordination:

Manage participant interest lists from outreach events and call-in line Verify housing status (i.e. owner renter status, eligibility criteria, and permissions) Conduct confirmation calls using provided scripts 1-2 days prior to scheduled installation. Send reminders via phone, text, or email one week in advance Schedule participants into intake events

Event Support:

Attend monthly Wellness Center events Assist with applications and participant troubleshooting Support Technical Navigators during intake and scheduling

Scheduling & Tracking:

Maintain the shared Teams calendar and inbox Ensure all required scheduling fields are complete Track device distribution, waiver forms, and installation status Maintain Excel tracking system for self-installs and follow-ups Follow-Up & Oversight Conduct reminder calls prior to installation appointments Follow up with self-install participants to assess support needs Collect weekly waiver documentation from installers Participate in weekly check-ins with DAAA leadership Strong phone communication and customer service skills Comfortable using Excel, email, and Microsoft Teams calendar Highly organized with attention to detail Ability to follow scripts and eligibility procedures consistently Comfortable coordinating multiple staff and participant schedules Core Competencies This individual must be able to demonstrate strong analytical and problem-solving skills, exercise sound judgment, and activities. The person should be forward-thinking and creative, with high ethical standards, and an appropriate professional image. Operate as a strategic visionary with effective communication, sound technical skills, analytical ability, good judgment, and strong operational focus. Be a well-organized and self-directed individual who is a team player.

Servant leadership:

The individual should have exceptional listening skills, an important level of energy and integrity; compassion for the elderly and the community as well as the staff; is centered and mature; exercises durability and adaptability. Values fun in the workplace as an integral instrument of staff motivation and operates with a spirit of excellence.