Education:

• High School DiplomaRequired Skills:

• Experience supporting a high-volume, process-driven workflow involving case management, records processing, complaint/intake processing, claims, tickets, investigations support, or comparable operational work.
• Demonstrated ability to accurately enter, review, and maintain detailed information in a case management, workflow, ticketing, or similar system.
• Experience reviewing records or documentation for completeness and accuracy, identifying missing, unclear, inconsistent, or potentially inaccurate information.
• Ability to follow documented procedures, classification rules, quality standards, and service-level expectations while recognizing exceptions that require escalation.
• Demonstrated ability to independently prioritize and complete a high volume of detailed work while maintaining accuracy and timeliness.
• Sound judgment when applying established criteria and determining when information or circumstances require additional review or escalation.
• Ability to appropriately handle confidential and sensitive employee, investigation, HR, or business information.
• Ability to learn and adapt to changes in procedures, classifications, workflows, and business priorities.

Preferred Skills:

• Experience supporting HR, employee relations, ethics/compliance, investigations, workplace complaints, or a related case-management function.
• Familiarity with Outlook and ChatGPT usage
• Experience using EthicsPoint or another investigations, compliance, HR, or case-management platform.

Responsibilities:

• Provides administrative and operational support by using established templates to communicate information and updates to partners, assigning and distributing reports to the appropriate partners for follow-up, and using a case management system to document, track, and manage work.
• Ensures information is routed accurately and timely while maintaining organized records and supporting consistent processes.
• Only those lawfully authorized to work in the designated country associated with the position will be considered.
• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.