Administrative & Revenue Cycle Coordinator EmPower Treatment Center Rochester, MN Job Details Part-time | Full-time $20 - $25 an hour 1 day ago Benefits Health insurance Paid time off Flexible schedule Qualifications Interpersonal skills Administrative experience Attention to detail Medical terminology Time management Full Job Description Administrative & Revenue Cycle Coordinator Be the first impression. Keep the wheels turning. Believe in the mission. EmPower Treatment Center is looking for a dynamic, experienced, highly organized Administrative & Revenue Cycle Coordinator who believes in recovery and wants to be part of a team that is changing lives. This is not your typical front-desk position—and it isn't strictly a back-office billing position. We're looking for an all-around administrative powerhouse who can manage revenue cycle responsibilities, credentialing, insurance issues, front-desk operations, client communication, and the hundred little things that keep a busy treatment center moving. At EmPower, this position is often the first voice someone hears and the first face they see when they reach out for help. That first interaction matters. We need someone who can combine business skills, attention to detail, exceptional customer service, and heart. The Role The Administrative & Revenue Cycle Coordinator plays a key role in both the client experience and financial health of EmPower Treatment Center. You will help streamline administrative operations while supporting an efficient revenue cycle—from insurance verification and billing to claims follow-up, credentialing, collections, and front-office operations. This position works closely with leadership, clinicians, clients, insurance companies, and referral partners to make sure information is accurate, claims move efficiently, providers remain properly credentialed, and clients receive the support they need. What You'll DoRevenue Cycle, Billing & Insurance Coordinate key aspects of the revenue cycle, including client registration, insurance verification, billing, claims management, collections, and follow-up Prepare and submit accurate insurance claims using billing software, payer portals, and our EHR system Review clinical documentation and billing information for accuracy and completeness Work rejected, denied, delayed, and unpaid claims and take appropriate corrective action Monitor claim status and follow through until issues are resolved Verify insurance eligibility, benefits, and coverage Assist with prior authorizations and payer requirements when applicable Maintain accurate records of claims, payments, adjustments, corrections, and collections Communicate professionally with insurance companies to resolve billing and coverage issues Identify recurring billing issues and help develop solutions that improve revenue-cycle performance Stay current on payer requirements, healthcare billing practices, and applicable regulations Credentialing & Provider Enrollment Manage and assist with provider credentialing, enrollment, recredentialing, and payer requirements Maintain organized and accurate credentialing records Track licenses, certifications, payer enrollments, renewals, and expiration dates Follow up with insurance companies and other entities regarding credentialing applications Help ensure new providers are credentialed and enrolled as efficiently as possible Maintain communication with leadership regarding credentialing status and potential issues Front Desk & Client Experience Serve as a welcoming and professional first point of contact for clients, families, referral partners, and community professionals Answer incoming calls and help connect people with the appropriate services Assist with client intake, scheduling, paperwork, and registration Help clients understand insurance and administrative requirements in a clear and respectful way Coordinate incoming referrals and maintain communication with referral sources Greet clients and visitors with professionalism, compassion, and respect Maintain confidentiality and protect sensitive client information Help ensure the front office is organized, responsive, and running smoothly Administrative & Team Support Work within our EHR, payer portals, Microsoft Office, and other administrative systems Maintain accurate electronic records and documentation Communicate with clinicians, leadership, insurance companies, counties, corrections, referral partners, and other community professionals Assist leadership and clinical staff with administrative needs Help identify problems before they become problems Manage multiple priorities and deadlines in a fast-paced environment Jump in where needed and support the overall success of the EmPower team What We're Looking For We want someone who is experienced, dependable, organized, confident, resourceful, and not afraid to take ownership.

The ideal candidate will have:

Previous healthcare, behavioral health, medical office, billing, revenue cycle, credentialing, or similar administrative experience Experience with medical or behavioral health billing and healthcare claims processing Working knowledge of CPT and ICD coding practices and medical terminology Experience using medical billing software and EMR/EHR systems Experience with insurance eligibility and benefits verification Experience working denied, rejected, and unpaid claims Familiarity with credentialing and provider enrollment processes Strong Microsoft Office and general technology skills Excellent customer service and communication skills Strong organizational and time-management abilities Exceptional attention to detail The ability to manage multiple responsibilities without losing track of the details The ability to analyze billing or claims issues and find solutions A strong understanding of confidentiality and professionalism Behavioral health and/or substance use disorder treatment experience is strongly preferred. The Person We're Really Looking For Skills and experience matter. Mindset matters just as much. We're looking for someone who: Takes initiative instead of waiting to be told what to do Can troubleshoot and figure things out Follows through until the job is finished Isn't intimidated by insurance companies, payer portals, denials, or complicated problems Can shift from working a claim to answering a phone call and welcoming a client without missing a beat Communicates professionally—even when situations are difficult Understands that details matter Is dependable and accountable Works well with different personalities Is a genuine team player Believes people can recover and lives can change At EmPower, "that's not my job" isn't how we operate. We step up for each other. We solve problems. We get things done. Why This Position Matters When someone calls EmPower, they may be having one of the hardest days of their life. The person answering that phone has an opportunity to make them feel welcomed instead of judged, hopeful instead of overwhelmed, and confident that they've reached the right place. But the impact of this position goes even further. Every clean claim submitted, every denial resolved, every provider credentialed, every insurance benefit verified, every referral followed up on, and every client greeted with respect helps our clinicians focus on what they do best: Helping people change their lives. Why EmPower? EmPower Treatment Center provides compassionate, individualized mental health and substance use disorder treatment focused on recovery, connection, accountability, and lasting change. We believe in meeting people where they are—and we aren't afraid of complicated cases or difficult circumstances. We're building a team of people who work hard, think differently, solve problems, and genuinely care about the people we serve. This isn't just healthcare administration. Your work directly supports recovery. Ready to Make an Impact? If you're an experienced administrative professional who can multi-task, problem-solve, take ownership, manage revenue-cycle responsibilities, provide exceptional customer service, and believe in the power of recovery , we want to hear from you. Come be the person who helps keep EmPower running—and helps make every person who contacts us feel like they came to the right place. Real people. Real recovery. Real change.

EmPower Treatment Center Rochester, Minnesota Pay:

$20.00 - $25.00 per hour

Benefits:

Flexible schedule Health insurance Paid time off People with a criminal record are encouraged to apply

Work Location:

In person