Front Desk Supervisor Arrow Fabricare Services Kansas City, MO Job Details Full-time $18 - $20 an hour 20 hours ago Benefits Paid time off Employee discount Qualifications Retail customer service procedures Customer communication Customer relationship building Managing teams in a customer support role Customer service Client rapport building Team management Client management Full Job Description Dry Cleaner is seeking a Front Desk Supervisor to join our dedicated team. This role requires a polished appearance, an energetic demeanor, and the ability to deliver an outstanding customer experience. Ideal candidates will have substantial experience in team management and customer interactions. Our work environment is collaborative, with a strong emphasis on customer satisfaction.

Position Overview:

As a Front Desk Associate and Supervisor, you will be responsible for ensuring exceptional customer service and smooth daily operations. You will oversee the front desk , manage inventory, handle cash transactions, and more.

Qualifications:

Proven experience in customer service or related fields. Strong interpersonal skills with the ability to build and maintain client relationships. Excellent multitasking and prioritization abilities. Professional and positive demeanor. Effective verbal communication skills. Strong work ethic and reliability, including dependable transportation. Commitment to punctuality and responsibility.

Key Responsibilities:

Customer Service:

Ensure the store adherence to schedules. Interact with customers professionally, addressing inquiries and ensuring satisfaction. Follow customer service polices Resolve customers issues and educate customers on business operations affecting production times. Maintain accurate records of customer issues to facilitate timely resolutions. Prepare reports to enhance customer service and support production. Communicate with customers via SMRT as necessary. Maintain a clean, organized, and welcoming store environment.

Inventory Management:

Ensure proper placement and organization of items on shelves. Maintain cleanliness and organization of storage areas. Perform inventory checks twice weekly. Resolve inventory inconsistencies.

Cash Handling:

Accurately and efficiently manage daily cash transactions. Maintain complete financial transaction records. Be accountable for any discrepancies in cash management.

Training:

Adapt to changes in processes and work requirements.

Additional Responsibilities:

Provide quotes, manage customer risk releases, and update due dates. Ensure accurate communication to prevent liability in case of garment damage. Manage batch processes, checking for late orders or improperly itemized items. Communicate customer requests to the production team. Have communication with our outsourced alterations and leather businesses By executing these responsibilities with professionalism and attention to detail, you will significantly contribute to the success of our organization and ensure high customer satisfaction.

Job Type:

Full-time Pay:

$18.00 - $20.00 per hour

Benefits:

Employee discount Paid time off

Experience:

Customer service: 5 years (Required) Dry cleaning -

Laundry:

1 year (Preferred)

Front Desk Supervisor:

1 year (Required)

Work Location:

In person