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Capital Region Orthopaedics (The Bone and Joint Center)
Front Desk Supervisor
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What they do
An Administrative Supervisor supervises administrative services in a larger company or organization. Manages office and business supplies, or documents and improves efficiency in office and administrative procedures, or supervises administrative staff. Coordinates with company operations directors and managers.
$66,380 / year median in New York
+2% projected growth
Job Description
Front Desk Supervisor Capital Region Orthopaedics (The Bone and Joint Center) - 1.0 Albany, NY Job Details Full-time From $20 an hour 22 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Paid time off Employee assistance program Vision insurance Life insurance Retirement plan Qualifications Customer communication Business Management Staff supervision Teamwork Team supervision Staff scheduling Workplace dispute resolution Organizational skills Business Associate's degree Full Job Description Capital Region Orthopaedic Associates (The Bone and Joint Center) seeks an experienced Front Desk Supervisor to join our team! Our practice has grown over the past three years adding new subspecialists including pediatric orthopedics. The practice has 40+ orthopedic physicians and 15 Physician Assistants/Nurse Practitioners including subspecialties in spine, pediatrics, total joint, hand and upper extremity, general orthopedics, foot and ankle, family medicine, sports medicine and pain management. The practice operates an orthopedic urgent care center, 2 ambulatory surgery centers, and has 7 locations! The Front Desk Supervisor will be responsible for the day-to-day supervision of the practice's front office operations and the personnel assigned to functions performed at the front desk. The "hands on" nature of the supervisor's position requires that the supervisor be knowledgeable in all aspects of clerical support activities including but not limited to staff scheduling, staff assignment (office location, center, position), patient registration (check-in), checkout, data entry, handling of patient and staff questions, coordination of the collections of co-pays and other monies that may be required or requested at time of service, and the prompt processing of patients to ensure efficient office and patient flow. The Front Desk Supervisor is the primary liaison with the patient and/or family members regarding their visit experience. In addition to the clerical support functions, the Front Desk Supervisor is responsible for communicating and monitoring compliance with all practice policies and procedures as dictated by the practice's leadership, physicians or governance. The Front Desk Supervisor must also promote regulatory compliance of staff in assuring that patient's protected health information is maintained in a confidential and secure manner.