JOB SUMMARY/PURPOSE

Provides support to Nursing leadership in the efficient and effective delivery of quality support services including a variety of clerical/administrative related duties for assigned departments. Promotes excellent customer support through coordinated efforts with hospital personnel, physicians, patients, and other members of the Nursing staff. Acts as a lead/resource for department staff, which may include monitoring and training staff.

Scope of responsibility:

must support three (3) or more nursing departments with a minimum of 70 FTEs.

DEPARTMENT DESCRIPTION

The Medical Surgical unit specializes in the care of acutely ill adults and of those who require surgery both emergent and elective. Medical Surgical patients are given the highest standards of professional care by registered nurses and nurse assistants. Specialty certification in Medical Surgical Nursing is strongly encouraged and supported.

EXPERIENCE/EDUCATION/QUALIFICATIONS

Associate degree in a related field or equivalent experience required. One (1) year experience in a position of similar complexity and responsibility required. Experience and/or training with computer applications required. Experience providing administrative support for nursing departments preferred. Experience and/or training with medical terminology preferred.

KNOWLEDGE/SKILLS/ABILITIES

Clerical

• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.

Problem Solving:

Ability to identify complex problems, involve key parties, gather pertinent data and consider various options in the decision-making process. Skilled at applying problem solving skills in a logical and systematic way to resolve issues. Communication

• Proficient communication skills in dealing with hospital employees, customers and external organizations. Ability to show tact and professionalism in dealing with a variety of people and to communicate and listen effectively in an appropriate and positive manner. Customer Service
• Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction. Computer Literacy
• Proficient computer skills in department applications.

Time Management:

Ability to manage time effectively to be productive in prioritizing, scheduling, and planning workday to meet customer needs. Ability to juggle different work activities and shift attention from one task to another without losing sight of details and timelines. Confidentiality

• Knowledge of State and Federal (HIPAA) laws pertaining to confidentiality of protected health information.

Ability to comply with laws and maintain confidentiality of patient information.

PHYSICAL DEMANDS

Rarely (1

• 10% of the time) Occasionally (11
• 33% of the time) Frequently (34
• 66% of the time) Continually (67
• 100% of the time) None specified CLIMB
• STAIRS LIFT (Floor to

Waist:

0

• 36") 0
• 20 Lbs LIFT (Knee to chest: 24
• 54") 0
• 20 Lbs LIFT (Waist to

Eye:

up to 54") 0

• 20 Lbs CARRY 1-handed, 0
• 20 pounds CARRY 2-handed, 0
• 20 pounds

BEND FORWARD

at waist KNEEL (on knees)

STAND WALK

• LEVEL

SURFACE ROTATE TRUNK

Standing REACH

• Upward PUSH (0-20 pounds force) PULL (0-20 pounds force)

SIT ROTATE TRUNK

Sitting REACH

• Forward

MANUAL DEXTERITY

Hands/wrists

FINGER DEXTERITY PINCH

Fingers GRASP Hand/Fist