Greet customers and visitors and direct them to the appropriate department.
Answer incoming phone calls, take accurate messages, and route calls appropriately.
Respond to general customer questions by phone, email, text, and in person.
Manage front desk activity and maintain a professional, welcoming reception area.
Assist with scheduling, customer paperwork, data entry, filing, and document organization.
Enter and update customer information in company systems.
Receive payments and provide customers with receipts when needed.
Assist with service, storage, slip, rental, and sales paperwork.
Monitor shared email accounts and help ensure customer requests are directed to the correct employee.
Track outstanding documents, forms, signatures, and customer information.
Assist management and office staff with general administrative projects.
Maintain confidentiality when handling customer, employee, and company information.
Help keep daily office operations organized during the marinas busy season.
Perform other administrative and customer-service duties as assigned
Perform general cleaning store organization.

Qualifications

Previous receptionist, administrative, customer-service, or office experience is preferred.
Strong communication and customer-service skills.
Professional and friendly demeanor.
Dependable, punctual, and organized.
Comfortable using computers, email, phone systems, and office software.
Able to learn new programs and company procedures.
Strong attention to detail and accuracy.
Able to prioritize tasks and remain calm in a busy environment.
Comfortable working independently and as part of a team.

ScheduleThis is a full-time, year-round position. Weekend availability may be required, particularly during the marinas busy season. The specific schedule will be discussed during the interview process.

About The Boat ShopThe Boat Shop is a full-service marina serving Lake Wallenpaupack. Our operations include boat and personal watercraft sales, service, storage, slips, rentals, and customer events. We are looking for someone who will provide excellent customer service while helping our office remain organized and efficient.

How to ApplyPlease fill out job application https://form.jotform.com/The_Boat_Shop/employment-application. recblid 6cdq4n31f2lxxn6twt89q4jczd4x2d

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