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Don Shaw Law
Administrative Coordinator (Front Desk)
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Job Description
Administrative Coordinator (Front Desk) at Don Shaw Law Administrative Coordinator (Front Desk) at Don Shaw Law in Woodbridge, Virginia Posted in 9 days ago.
We are an estate planning, probate, and guardianship firm. Our clients come to us during real life transitions, and the tone of the front office sets the tone of the whole engagement.
What you will doPhones and front deskAnswer and route all incoming calls with warmth, discretion, and speedHandle the first conversation with prospective clients and capture accurate informationGreet clients and visitors, announce arrivals, keep the reception area sharpAccept deliveries, handle outgoing mail and couriersScheduling and meeting supportSchedule consultations and maintain the Arlington calendarPrepare conference rooms for meetings and signings, reset them afterwardKeep the office stocked and runningSupport workScanning, filing, data entry, and confidential document handlingBackup call coverage for the legal and intake teamsMonitor office equipment and supplies, report and resolve issuesWhat we needTwo or more years on a business phone line in a professional setting. Law firm, medical or dental practice, hotel front desk, and bank branch experience all transfer well.
Composure on emotionally difficult calls. Our callers are often grieving or under stress. You will hear about it.
Judgment about what you can and cannot answer, and the discipline to hand off rather than guess. We will train you on where those lines are.
Reliability. This is a single coverage seat and the office does not open without you.
Comfort with Outlook and the ability to learn our practice management system quicklyWhat we offerHealth coverage, paid time off, paid holidaysA defined path to Intake Specialist for the right personTo applyApply through this posting with your resume and complete the questions below. We review every application and contact the candidates we want to speak with. Please do not call the office for status updates. recblid offe0m78m032updzgl0irjf9ifvuvv
Type:
full-timeJob Description:
About the roleYou are the front of the firm. On any given day you are talking to a widow whose husband died last week, an opposing counsel, a court clerk, a courier, and three people trying to sell us software. You decide, in the first fifteen seconds, which one you are dealing with and where it goes. When it is a prospective client, how that call goes often determines whether they hire us.We are an estate planning, probate, and guardianship firm. Our clients come to us during real life transitions, and the tone of the front office sets the tone of the whole engagement.
What you will doPhones and front deskAnswer and route all incoming calls with warmth, discretion, and speedHandle the first conversation with prospective clients and capture accurate informationGreet clients and visitors, announce arrivals, keep the reception area sharpAccept deliveries, handle outgoing mail and couriersScheduling and meeting supportSchedule consultations and maintain the Arlington calendarPrepare conference rooms for meetings and signings, reset them afterwardKeep the office stocked and runningSupport workScanning, filing, data entry, and confidential document handlingBackup call coverage for the legal and intake teamsMonitor office equipment and supplies, report and resolve issuesWhat we needTwo or more years on a business phone line in a professional setting. Law firm, medical or dental practice, hotel front desk, and bank branch experience all transfer well.
Composure on emotionally difficult calls. Our callers are often grieving or under stress. You will hear about it.
Judgment about what you can and cannot answer, and the discipline to hand off rather than guess. We will train you on where those lines are.
Reliability. This is a single coverage seat and the office does not open without you.
Comfort with Outlook and the ability to learn our practice management system quicklyWhat we offerHealth coverage, paid time off, paid holidaysA defined path to Intake Specialist for the right personTo applyApply through this posting with your resume and complete the questions below. We review every application and contact the candidates we want to speak with. Please do not call the office for status updates. recblid offe0m78m032updzgl0irjf9ifvuvv