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BE
Baker Eye Institute
Collections Specialist
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Based on Arkansas data
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What they do
A Collections Specialist works for a company or credit agency to collect bill or account payments owed by customers. Reviews the amount of an overdue account, contacts customers to request payment, and negotiates payment plans as needed.
$42,265 / year median in Arkansas
-23% projected decline
Job Description
We are looking for a competent Collection Specialist who has knowledge and expertise in revenue cycle. Someone who understands the meaning of collection of co-pay, co-insurnace and applied to the deductible. This position should exhibit professionalism and trustworthiness. Must also have excellent communication and negotiation skills, as well as an ability to work independently. Responsibilities Monitor accounts to identify outstanding debts Makes collection calls on outstanding debt Take actions to encourage timely debt payments Process payments Resolve billing and customer credit issues Update account status records and collection efforts Report on collection activity and accounts receivable status Skills Proven experience as a Collection Specialist or similar role Knowledge of billing procedures and collection techniques (e.g. skip tracing) Familiarity with laws related to debt collection (e.g. FDCPA) Working knowledge of MS Office and databases Comfortable working with targets Patience and ability to manage stress Excellent communication skills (written and oral) Skilled in negotiation Problem-solving skills High school diploma; Associate's/Bachelor's degree is a plus