COLLECTIONS SPECIALIST

Vern Lewis Welding Supply, Inc. - 4.0 Phoenix, AZ Job Details Full-time From $21 an hour 1 hour ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Paid sick time Qualifications Account analysis Filing Attention to detail Faxing Account management Full Job Description Job Title - COLLECTION

SPECIALIST

-reporting directly to Office Manager.

JOB SUMMARY

We are seeking an experienced Collector Specialist to oversee customer collections, resolve billing discrepancies, and ensure timely cash flow. The ideal candidate possesses excellent communication skills, a firm yet polite approach to collection calls, and a strong background in business-to-business account management. You will work closely with our branch managers and sales team to maintain strong, positive customer relationships while protecting the company's financial interests.

PRIMARY DUTIES AND RESPONSIBILITIES

Collections Management:

Monitor aging accounts receivable reports and proactively contact customers regarding past-due balances via phone and email, making 10-15 calls a day

Dispute Resolution:

Investigate and resolve customer billing inquiries, payment discrepancies, and reconciliation issues by collaborating with outside sales and branch team.

Payment Processing:

Securely process credit card payments, check references, and coordinate automated (ACH) payments from customers.

Account Maintenance:

Keep clean, meticulous notes of all collection activities, payment agreements, and correspondence within our accounting software.

Reporting:

Prepare weekly and monthly aging summaries and progress updates for management review.

Make judgment decisions:

regarding the status of a customer account based on a thorough analysis of the customer's purchases, payments, history, ability to pay and our business strategy. Strive to make decisions that result in a win-win situation.

Maintain strong communication:

with Outside Sales, Customer Service and Management regarding identified account risks, potential credit problems, disputes and customer comments. Identify and escalate as necessary.

Information Maintain:

Maintain customer's contact information updated in system.

Research:

missed payments, misapplied payments, partial or lost payments by pulling original paperwork from file room.

Direction:

Provide guidance and directions to Branch, Sales Managers and Customer Service Representatives with regards to the release of orders to accounts that have aged accounts receivable.

Invoices:

Email, fax and mail invoices and delivery tickets per customer requests.

Perform other duties:

assigned by Management (including Accounts Receivable functions such as .inputting checks and depositing payments). Perform the tasks as prioritized above.

FINANCIAL RESPONSIBILITIES

Negotiate and structure payment plans and dispute settlements. Recommend adjustments and credits. Recommend write offs and adjustments.

EXPERIENCE

Attributes:

High organizational ability, attention to detail, and a self-starter mindset aligned with our core company values.

Communication:

Exceptional verbal and written skills with the ability to maintain professionalism, diplomacy, and tact under pressure.

Skills:

Strong multi-tasking skills and ability to manage a high call volume. Technical.

Savvy:

Proficiency in accounting software systems like Microsoft Office Join us to make a meaningful impact by helping clients resolve their accounts while advancing your career in a vibrant, supportive environment!

Pay:

From $21.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Health savings account Life insurance Paid sick time Paid time off Vision insurance

Work Location:

In person