A Collections Specialist works for a company or credit agency to collect bill or account payments owed by customers. Reviews the amount of an overdue account, contacts customers to request payment, and negotiates payment plans as needed.
$22.00 - $28.00 / hour (Depending on Experience) [1] About MK Battery KCM Marketing, Inc. d/b/a MK Battery distributes sealed lead acid and deep cycle batteries to specialty, niche markets. The company sells its products through O.E.M.'s, distributors, and dealers. With projected sales of $100 million for the fiscal year ending May 30, 2026, the company is one of the largest sealed battery distributors in North America. Headquartered in Anaheim, California , it has an extensive warehouse and distribution network across the United States and Europe. The sealed lead acid battery market is expected to continue its upward trend as the worldwide demand for personal mobility devices and portable and back-up power proliferates. MK Battery intends to stay focused on developing its already extensive distribution network and brand name recognition as the single best source for sealed lead acid batteries worldwide. We are looking for a high-energy, self-motivated team player to step into our fast-paced corporate office and take immediate, hands-on ownership of our commercial accounts receivable pipeline. Position Overview The Credit and Collections Specialist plays a key role in maintaining accurate accounts receivable records, evaluating commercial credit risk, reducing past-due balances, and supporting healthy cash flow while helping protect company assets. Operating in a high-speed, high-volume environment, this "sleeves-up" role combines professional customer service, detail-driven documentation, and collaborative dispute resolution. Key Responsibilities Collections & Account Maintenance Conduct daily collection calls and contact business clients professionally to secure past-due balances. Process and accurately apply customer payments including checks, ACH transactions, wire transfers, and lockbox receipts. Research and resolve unapplied cash, short payments, overpayments, and other complex payment discrepancies. Process authorized customer account adjustments, credits, and write-offs. Maintain meticulous documentation of all daily collection actions, call logs, and follow-up activities within Microsoft Dynamics GP. Credit & Order Management Review and manage orders on hold, communicating promptly with Sales, Customer Service, and Shipping. Perform credit analysis and evaluate new or existing account risk utilizing credit reports, bank reports, and trade references. Prepare regular reporting on delinquent accounts and emerging payment trends for departmental management. Cross-Functional Collaboration Investigate, resolve, and respond to all customer billing inquiries and payment disputes quickly and professionally. Support internal and external audit requests by collecting specific client files, payment backup data, and reconciliations. Contribute proactive ideas to optimize departmental standard operating procedures, data management, and operational efficiency.
Required Skills & Qualifications Experience:
2+ years of dedicated experience in commercial (B2B) collections, accounts receivable, or business credit operations.
Software Systems:
Strong, hands-on proficiency with Microsoft Dynamics Great Plains (GP) is highly preferred; experience with CRM platforms is a plus.
Technical Skills:
High level of comfort with the Microsoft Office Suite—specifically Microsoft Excel, 10-key typing, email protocols, and digital filing.
Education:
High school diploma or equivalent required; formal post-secondary accounting or finance education is a strong plus.
Core Competencies:
Extreme attention to detail, strict organization, and a dedicated ownership mindset to follow tasks through from start to finish.
Communication:
Refined verbal and written communication skills with a focus on professional negotiation and customer service.
Work Style:
Self-starter with high stamina for high-volume settings, a collaborative team-player mindset, and no hesitation to take a hands-on approach. Benefits & Perks We provide a comprehensive and competitive benefits program designed to support your personal, physical, and financial well-being: Comprehensive health insurance (medical) Dental insurance Vision insurance 401(k) retirement savings plan Disability insurance (short-term and long-term options) Life insurance Paid Time Off (PTO) package for vacations and personal time
Pay:
$22.00 - $28.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance
