Lead Collector SSD Alarm - 3.1 Anaheim, CA Job Details Full-time $29 - $32 an hour 18 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Vision insurance Life insurance Qualifications Debt collection phone call Managing customer accounts Customer communication Internal controls Confidential information handling Burglar alarm systems Email customer support Account maintenance Writing skills Client rapport building Client inquiry handling English De-escalation techniques Mid-level Credit card payment processing Financial issue resolution High school diploma or GED Data integrity and documentation Customer payment reminders Key Performance Indicators Driver's License Math Fire alarm systems Compliance documentation Invoice reconciliation Security systems ACH Security systems knowledge Typing CRM system proficiency Full Job Description With over 50 years in the industry, SSD Alarm has grown to become one of the largest and most respected providers of integrated security and fire solutions in the U.S. We own and operate our own UL Central Station and have built a strong reputation in the industry for technical expertise and service. Our company continues to grow by focusing on customer service excellence and leading in technology. We seek top talent in the Security Industry. We are seeking experienced Burglar and Fire Alarm Technicians to join our team in Northern Texas. The ideal candidates are interested in career growth, detailed and have a passion for the security systems industry. SSD invests in employees' personal and professional growth by providing on-going training opportunities to stay ahead of the competition. We value hard work and dedication and believe in fostering growth through internal development and promotion where applicable. The Lead Collector is expected to: Be highly organized, productive, and capable of multitasking while maintaining an efficient work environment Demonstrate punctuality, integrity, and accountability Exhibit strong critical thinking and problem-solving skills Communicate clearly and professionally, both verbally and in writing, across all levels of the organization and with clients Demonstrate flexibility, adaptability, and a willingness to accept constructive feedback Possess interpersonal skills, professionalism, and a positive, client-focused attitude Lead by example and foster a collaborative, respectful workplace culture

Core Responsibilities:

Lead collection efforts on past-due and complex accounts to secure payment and reduce delinquency Proactively contact and pursue payment on inactive, canceled, or non-active accounts to recover outstanding balances and minimize bad debt exposure Process credit card and other electronic payments accurately and in accordance with company policy Communicate and document credit decisions for accounts on credit hold, including approvals and denials Resolve invoice disputes, billing discrepancies, unapplied cash, and short payments through detailed account research Reconcile customer payments against outstanding balances and credits to ensure account accuracy Address declined transactions, NSF items, and returned ACH payments promptly to prevent further delinquency Monitor and respond to collection-related emails, credit holds, and payment inquiries in a timely manner Submit credit memo requests and supporting documentation to facilitate account resolution and proper posting Assist customers with Auto Pay enrollment and emailed invoice setup to improve payment consistency Maintain detailed, accurate documentation of all collection activity and payment arrangements in the CRM system Serve as a resource for best practices, process questions, and complex account scenarios Ensure strict adherence to company policies, internal controls, and all applicable collection laws and regulations Meet or exceed daily and monthly collection, accuracy, and timeliness targets Perform other job-related duties and responsibilities as assigned by management to support departmental and organizational needs Compliance & Accuracy Maintain strict adherence to internal controls and segregation of duties Maintain accurate documentation and audit trails Follow established accounting procedures and company policies Protect sensitive financial information and maintain confidentiality Measures of Success Consistently meeting or exceeding established KPIs Adherence to internal controls and audit standard High School Diploma; relevant certifications or diplomas desired Minimum three years of customer service or collections, preferably in a regulated or alarm/security industry Ability to exercise discretion and independent judgment in performing role Proven ability to de-escalate complaints and manage difficult or sensitive client interactions Strong organizational, documentation, and time-management skills Ability to perform effectively in a metrics-driven environment and manage performance against established KPIs Proficiency with CRM platforms and queues, and standard office tools Typing and 10-key proficiency; proficient in Math and English Valid Driver's License with an acceptable driving record; ability to pass criminal background check, drug screening, and any required bonding/government clearance Benefits We recognize people as our most valuable asset. Our competitive salary and benefits package includes 401K, medical, dental & vision insurance, life insurance, paid company holidays, and paid vacations. SSD Alarm is an Equal Opportunity Employer. Employment contingent upon successful completion of post-offer background screening and drug testing.