A Collections Specialist works for a company or credit agency to collect bill or account payments owed by customers. Reviews the amount of an overdue account, contacts customers to request payment, and negotiates payment plans as needed.
Strategic Collections Specialist Veros Credit, LLC - 3.1 Santa Ana, CA Job Details Full-time $20.00 - $26.50 an hour 1 hour ago Benefits Paid holidays Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Employee assistance program Vision insurance Opportunities for advancement Life insurance Referral program Qualifications Customer communication Customer relationship building Compliance with loan regulations Research Customer engagement
Full Job Description About Us:
Veros Credit is committed to making vehicle ownership possible for everyone. Through our vast network of independent and franchise dealers, we have helped countless customers with their financing needs, allowing them to drive off in the vehicle they deserve. We realize that our greatest assets are our employees, which is why we strive to make work welcoming and fun but offer limitless opportunities for growth and advancement. At Veros Credit, you can look forward to company events, free meals quarterly, holiday activities, and more. You will be greeted by friendly, positive, and ambitious team members, and work alongside leaders who encourage and value your new ideas. We are proud to say that it is this sense of community that makes us excited to walk through the door every day. Some of our benefit offerings include: Medical, Dental, and Vision Insurance Life Insurance Flexible Spending Accounts (FSA) Accident, Hospital, Indemnity Insurance Short Term Disability (STD) and Long-Term Disability (LTD) Insurance Employee Assistance Program (EAP) 401(k) Plan Tuition Reimbursement Paid Holidays Paid Time Off (PTO) Transportation Reimbursement Benefit (Mass Transit, Carpool, and Plug-In Electric Vehicle) Referral Bonus Quarterly lunches Daily fresh fruit Office Starbucks Coffee/Latte/Espresso Machine And a lot more!
About The Position:
The Strategic Collections Specialist - Exotic Auto & Powersports Loans plays a vital role in managing and servicing past-due consumer loan accounts originated by our strategic high-end auto and powersport dealership partners. This role requires a proactive, investigative mindset and a service-oriented approach while working closely with customers, dealerships, and internal departments to resolve loan issues and maintain strong partner relationships.
Essential Responsibilities:
Serve as the primary point of contact for strategic dealership delinquent accounts, executive escalations, and high-balance loan servicing. Research and resolve special loan statuses through direct collaboration with dealerships, customers, and internal teams. Utilize skip tracing tools to locate delinquent borrowers, particularly in the powersports segment. Negotiate payment plans and assist borrowers in resolving delinquencies, while supporting strategies that allow customers to retain their vehicles. Ensure compliance with internal policies and federal/state regulations, including the FDCPA. Accurately document all account activity, interactions, and arrangements in a professional manner. Process payments, schedule due dates, and prepare correspondence related to deferments and account modifications. Maintain strong communication and relationships with internal departments, strategic dealers, and customers to ensure consistent service delivery. Provide clerical and administrative support as needed (e.g., scanning, mailing, faxing). Other duties as assigned.
Essential Requirements:
2+ years of experience in auto finance collections, exotic vehicle lending, or powersports loan servicing. Prefered experience handling high volume exotic auto loans, powersports vehicle loans. Strong leadership skills such as communication, critical thinking, problem solving, planning, organizing, decision making strong attention to detail. Previous experience with skip-tracing and recovery in the powersports finance industry strongly preferred. Ability to read, interpret and apply federal, state, and local collections regulations. Ability to interact with customers and others in a professional, tactful, and sensitive manner. Ability to thrive in a fast-paced work environment and to work independently and as part of a team. Bilingual English/Spanish is preferred. Available to work a flexible work schedule and some Saturdays. High School Diploma or GED or equivalent work experience.
Salary:
$20.00 - $26.50 per hour + Bonus Veros Credit, LLC is an equal opportunity employer. •This Organization Participates in E-Verify
