A Collections Specialist works for a company or credit agency to collect bill or account payments owed by customers. Reviews the amount of an overdue account, contacts customers to request payment, and negotiates payment plans as needed.
This position is eligible for medical, dental, vision and 401(k) We are seeking a Commercial Collections Specialist with proven business-to-business (B2B) collections experience to manage accounts receivable collections efforts. This role is responsible for pursuing outstanding commercial payments, assessing customer credit risk, and maintaining strong working relationships with business customers and internal teams. This is a commercial/B2B collections role, not a consumer or medical collections role. The ideal candidate has experience collecting from business customers — not individual consumers or patients — and is comfortable navigating purchase orders, credit terms, and ongoing vendor/customer relationships in a B2B environment.
Responsibilities:
Research and review account history and past payment activity with business customers to inform collections strategy Contact business accounts in need of collection and negotiate payment arrangements Build and maintain relationships with commercial customers to understand their needs, payment cycles, and any issues affecting timely payment Review customer account information to identify accounts eligible for credit line increases, as well as accounts presenting potential risk Recommend risk reduction strategies to management based on account analysis Review and resolve unresolved customer credit issues Review and release pending sales orders based on credit and payment status Maintain customer account records, including bill-to/ship-to information, sales tax details, and payment terms Provide account statements, payment history, and related documentation to customers as needed Ensure timely and accurate email/phone contact to secure payment Develop strong internal relationships with customer service and sales teams to resolve customer credit issues Coordinate communication with Customer Service regarding account status and order holds Maintain company policies and procedures related to credit and collections Uphold confidentiality of customer and account information Perform additional responsibilities and duties as assigned
Systems:
IFS CoPilot Excel:
ability to navigate, organize, and perform calculations (pivot tables and lookups a plus)
Requirements:
2+ years of commercial (B2B) collections experience required — experience limited to consumer or medical collections will not meet this requirement Experience negotiating payment arrangements and managing commercial credit risk Strong communication and relationship-building skills with business customers and internal teams Ability to work cross-functionally with sales, customer service, and accounting teams Strong attention to detail and organizational skills Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request. IND 002-004
