Position Summary We are seeking an experienced Collections & Accounts Receivable Specialist to join our well-known, well-established client in the Westport area. The ideal candidate will have a strong background in (B2B and/or B2C) collections, accounts receivable management, and customer account reconciliation. Compensation & Benefits $55k - $63k base salary Health, dental, and vision insurance Paid time off and company holidays 401(k) with company match (if applicable) Professional development and growth opportunities Supportive, collaborative work environment Key Responsibilities Manage the full accounts receivable cycle, including invoicing, payment application, collections, and account reconciliation. Proactively contact customers via phone and email regarding past-due balances while maintaining a professional and customer-focused approach. Monitor aging reports and prioritize collection efforts to minimize delinquent accounts. Investigate and resolve billing discrepancies, payment issues, and customer disputes. Reconcile customer accounts and prepare adjustments as needed. Process daily cash receipts, ACH payments, wire transfers, and credit card transactions. Maintain accurate customer records in QuickBooks and ensure timely documentation of collection activities. Generate weekly and monthly accounts receivable aging reports and collection status updates. Collaborate with sales, customer service, and management to resolve outstanding account issues. Assist with month-end closing activities related to accounts receivable. Ensure compliance with company policies and applicable financial procedures. Qualifications 5+ years of experience in accounts receivable, commercial collections, or credit and collections. Proficiency in QuickBooks (required). Strong working knowledge of Microsoft Excel, including formulas, pivot tables, VLOOKUP/XLOOKUP, and data analysis. Experience managing high-volume customer accounts and collections. Excellent communication, negotiation, and problem-solving skills. Strong attention to detail with exceptional organizational and time management abilities. Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment. High level of professionalism and customer service skills. #IND2