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BH
Beacon Hill Staffing Group
Collections Specialist
Career Insights for Collections Specialist
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Based on Washington, D.C. (District of Columbia) data
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What they do
A Collections Specialist works for a company or credit agency to collect bill or account payments owed by customers. Reviews the amount of an overdue account, contacts customers to request payment, and negotiates payment plans as needed.
$43,354 / year median in Washington, D.C. (District of Columbia)
-24% projected decline
Job Description
To Apply for this Job Click Here Collections Specialist Position Summary Our client is seeking a detail-oriented Collections Specialist to manage a high-volume portfolio of business accounts and support cash flow objectives through effective collections practices. This role is responsible for monitoring outstanding receivables, resolving payment discrepancies, researching account issues, and building positive relationships with customers and internal stakeholders. The ideal candidate is organized, proactive, and experienced in managing high-volume collections within a fast-paced environment. Key Responsibilities Manage a high-volume portfolio of customer accounts and follow up on outstanding balances. Conduct B2B collection activities through phone, email, and written correspondence. Review aging reports and prioritize collection efforts to reduce delinquent balances. Investigate and resolve billing discrepancies, payment issues, and customer disputes. Reconcile customer accounts and maintain accurate account records. Collaborate with internal departments to support payment resolution and account maintenance. Monitor account activity and escalate collection concerns when appropriate. Maintain detailed collection notes and documentation. Identify opportunities to improve collection processes and cash flow performance. Qualifications 3+ years of collections and/or accounts receivable experience. Proven experience managing high-volume B2B collections. Strong knowledge of aging reports, account reconciliations, and payment research. Proficiency with Microsoft Excel and ERP/accounting systems. Excellent communication, customer service, and problem-solving skills. Ability to prioritize multiple tasks and work effectively in a deadline-driven environment.