Collections Specialist

at Robert Half in WILMINGTON, Delaware, United States Job Description Description We are looking for a highly motivated Collections Specialist to join a team in Wilmington NT, Delaware. This is a Contract-to-permanent position designed for professionals with a strong background in collections and customer service, particularly in fast-paced call center environments. If you have a passion for resolving billing issues and ensuring positive customer interactions, this role will be an excellent fit.

Responsibilities:

• Manage and execute collection processes to recover outstanding debts efficiently.
• Maintain accurate records of billing activities and payment statuses.
• Communicate effectively with customers to resolve account discrepancies and payment concerns.
• Utilize Microsoft Excel to analyze data, track collections, and prepare reports.
• Collaborate with internal teams to address customer inquiries and provide solutions.
• Ensure compliance with company policies and regulatory requirements during collection activities.
• Handle high volumes of customer calls professionally and courteously.
• Proactively identify and implement process improvements to enhance collections efficiency.
• Monitor and report on credit-related issues impacting collections.
• Build and maintain positive relationships with customers to foster long-term satisfaction. Requirements
• Minimum of 2 years of experience in collections and customer service roles.
• Proficiency in Microsoft Excel for data management and reporting tasks.
• Strong knowledge of billing functions and collection processes.
• Familiarity with credit-related procedures and policies.
• Excellent communication skills, both verbal and written, for effective customer interaction.
• Experience working in a high-volume call center environment.
• Ability to handle sensitive customer information responsibly.
• Detail-oriented with strong problem-solving abilities.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity

• whenever you choose
• even on the go.

Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) . To view full details and how to apply, please login or create a Job Seeker account