We are seeking a motivated and detail-oriented Collections Specialist to join a growing team in Boca Raton, FL. The Collections Specialist will be responsible for managing outstanding accounts, communicating with customers regarding past-due balances, resolving billing discrepancies, and helping maintain accurate accounts receivable records.

ResponsibilitiesManage a portfolio of accounts and monitor outstanding and past-due balancesContact customers via phone and email regarding outstanding invoices and payment statusReview accounts receivable aging reports and prioritize collection effortsResearch and resolve billing discrepancies, short payments, disputes, and account issuesNegotiate payment arrangements and follow up on payment commitmentsMaintain detailed documentation of collection activities and customer communicationsReconcile customer accounts and research unapplied or missing paymentsPartner with Accounting, Accounts Receivable, Sales, and Customer Service teams to resolve account issuesEscalate severely delinquent or high-risk accounts as appropriateAssist with month-end accounts receivable reporting and account cleanupMaintain positive customer relationships while effectively collecting outstanding balances