Collection Associate - Full Time

HD Supply - Jacksonville, FL Posted on 09/22/26 (

Ref:

FLud86cLA0)

Job Summary

Responsible for contacting customers for the purpose of collecting outstanding accounts receivables on orders. Resolve customer billing problems and ce accounts receivable delinquency.

Major Tasks, Responsibilities, and Key Accountabilities

Communicates with customer to determine reason for overdue payment and review terms of sale, service, or credit contract.

Receives payments and posts amount paid to customer account.

Documents information about financial status of customer and status of collection efforts.

Reviews and monitors assigned accounts and all applicable collection reports. to maintain up-to-date customer records.

Maintains clear documentation of customer contact through the collection or dispute process. Ensures timely follow-up of open disputes ispleted in accordance with service level agreements.

Resolves internal and external customer non-payment issues, invoice discrepancies, and customer payments outside of approved terms.

Nature and Scope

Refersplex, unusual problems to supervisor.

Under general supervision, exercises some judgment in accordance with well-defined policies, prores, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.

None.

Work Environment

Located in afortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Most of the time is spent sitting in afortable position and t is frequent opportunity to move about. On rare occasions t may be a need to move or lift light articles.

No travel required.

Education and Experience

HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.

Our Goals for Diversity, Equity, and Inclusion

We aremitted to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.

Equal Employment Opportunity

HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.