We are seeking a motivated and results-driven Collections Representative to join our growing team. If you are passionate about helping businesses stay financially healthy while working in a dynamic and supportive environment, we want to hear from you!

Position Overview:

As a Collections Representative, you will be responsible for contacting clients who have overdue payments and working to resolve outstanding balances in a timely manner. You will play a crucial role in maintaining the financial health of the company by effectively communicating with clients, understanding their payment issues, and negotiating payment plans or settlements.

Key Responsibilities:

Contact clients with overdue balances via phone, email, and mail to request payment. Review and understand client accounts to determine the reason for non-payment. Communicate payment terms and set clear expectations with clients. Negotiate payment arrangements or settlements based on company policies. Document all communication and payment arrangements accurately in the company's systems. Follow up with clients to ensure payments are made on time and escalate issues as needed. Provide excellent customer service, maintaining professionalism even in challenging conversations. Meet or exceed monthly collection goals and KPIs.

Qualifications:

Proven experience in collections, customer service, or a similar role. Strong communication skills, both verbal and written. Ability to manage difficult conversations with tact and diplomacy. Excellent problem-solving skills and attention to detail. Strong organizational skills and the ability to multitask. Proficient with Microsoft Office and basic office equipment. Previous experience with collection software or CRM tools is a plus.

What We Offer:

Competitive base salary with commission incentives. Comprehensive training and support to help you succeed. A collaborative, positive work environment. Opportunities for growth and career advancement. Health benefits (for full-time employees). Paid time off and holidays. If you are driven, detail-oriented, and enjoy working in a fast-paced environment, apply today to become a part of our team and help us maintain strong client relationships while contributing to the success of our business! How to

Apply:

Please submit your resume today! We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type:

Full-time Pay:

$15.00 - $25.00 per hour

Experience:

Collections:

1 year (Required)

Work Location:

In person