We are looking for a Collections Specialist to join a growing team in Florida. This contract-to-permanent opportunity is ideal for someone who communicates confidently, works with urgency, and is eager to build experience in an environment that offers training and long-term potential. The person in this role will support account resolution efforts by speaking with clients, reviewing billing concerns, and helping ensure balances are addressed accurately and effectively.

Responsibilities:

• Make a high volume of outbound calls each day to connect with customers regarding open balances and payment activity.
• Review account details to identify billing discrepancies, research disputes, and help clarify outstanding charges.
• Communicate with clients in a respectful and attentive manner while working toward timely payment resolution.
• Document customer conversations, account updates, and follow-up actions accurately within internal records.
• Coordinate with internal teams as needed to confirm invoice accuracy and resolve account questions efficiently.
• Prioritize collection activities with a strong sense of urgency while maintaining quality and attention to detail.
• Support ongoing account follow-up efforts to reduce delinquent balances and improve collection outcomes.