A Collections Specialist works for a company or credit agency to collect bill or account payments owed by customers. Reviews the amount of an overdue account, contacts customers to request payment, and negotiates payment plans as needed.
We are seeking a detail-oriented and analytical Credit Representative to support the Credit Department in reviewing, managing, and resolving credit related account issues. This role is essential to minimizing arrears, reducing write-offs, and ensuring compliance with credit policies, administrative rules, and regulatory standards. The Credit Representative will interact with customers, internal teams, and external agencies to effectively resolve escalated credit situations and maintain accurate account records.
Key Responsibilities:
Review and take appropriate action on past due active and final accounts. Handle escalated customer contacts related to credit issues with professionalism and accuracy. Conduct credit review workflow exceptions in the customer service system (e.g., disconnection reviews, balance transfers, unpaid non-service items). Communicate with property owners, external agencies, and vendors regarding account status and collections. Notify and follow up with customers on final bills, payment arrangements, and balance transfers. Interpret and apply credit policies, tariffs, administrative rules, and regulatory requirements. Document and maintain accurate customer account records in the customer information system. Perform additional credit-related responsibilities as assigned Qualifications High school diploma or equivalent required; bachelor's degree preferred. Previous call centre, credit and collection experience strongly preferred. Excellent oral and written communication skills with the ability to effectively handle difficult customer issues.
About Us:
Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU. IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.
Compensation:
The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.
