Collections Specialist Seniority Level:

Associate Industry:

Logistics and Supply Chain Employment Type:

Full time We are a premium provider of logistics, transportation, and freight brokerage services. Our customers rely on us for their "mission critical" logistical requirements. By providing consistently outstanding service, our customers have complete confidence that they have selected a "Best in Class" partner. The Collections Specialist primary responsibility is to take the lead in the collection of transport invoices, allocating credit limits, and verifying the credit history of potential customers. Building a strong relationship with our operations team will help in being able to communicate between departments and solve issues faster. Customer relations will go a long way as you will be supporting the collection calls for our Accounts Receivable portfolio.

Key Responsibilities:

• Collection of accounts receivable
• Maintain accurate customer accounts and accurate statements.
• Identifying delinquent accounts and facilitating the resolution of client disputes.
• Follow up with different departments for customer support, invoice analysis
• Develop a good rapport with company employees, salesman and customers
• Develop a good understanding of the online accounting system.
• Ability to work in many different operating systems and manage customer portal.
• Communicated well with key management and co-workers regarding customer issues
• Identification of areas for process improvement and lead implementation of improvements as needed
• Opening, maintaining and reviewing credit limits
• Monthly review of existing customers credit limits
• Supporting cash application in recording payments

Skills:

• Effective communication skills
• Strong analytical and problem-solving skills
• Capable of managing priorities
• Capability to work under pressure
• Respectful yet firm with collections
• Structured and detail oriented

Requirements:

• Experience in the transportation industry preferred
• Strong communication skills and ability to deal with customers in a friendly, courteous and timely manner
• Flexibility, problem solving, and organization skills
• High attention to detail and meticulous work ethic
• Experience in billing/invoicing preferred
• Strong Excel and accounting software proficiency
• Strong ability to handle multiple priorities and innovative in looking to improve efficiencies What You'll Love About Us
• Unique opportunity to join a team that puts culture and people first
• An opportunity to challenge the status quo, come to the table with innovative ideas, and have your voice heard
• Competitive compensation package
• Excellent benefits package including medical, dental, vision, life, and disability insurance
• PTO, sick days,
• Paid holidays
• Employee discount program
• 401(k)

Job Type:

Full-time Benefits:

401(k) AD&D insurance Dental insurance Disability insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Vision insurance

Physical Setting:

Office Experience:

Microsoft Excel:

1 year (Required) Accounts receivable: 1 year (Preferred)

Work Location:

In person