Collection Specialist Till - 4.0 Boise, ID Job Details Full-time From $20 an hour 1 day ago Benefits Paid training Health savings account Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Flexible schedule Life insurance Referral program Paid sick time Qualifications Customer relationship building Basic math Employee relationship building Client relationship development Numeracy Customer engagement Debt collection skip tracing Customer relationship management Data interpretation Performing background checks Typing Full Job Description At Till, our mission is to be the best financial lifeline to good people with a short-term financial need. We deliver personalized, professional and friendly service while ensuring that our customers feel appreciated and valued.

Core Objective:

Collect and update customer information, establish effective contact and communication with customers of the company in order to structure mutually beneficial loan repayment arrangements, assist with pursuing and finalizing legal debt recovery processes.

Position Duties and Responsibilities:

• Optimize the collection operations of the company's loan portfolio by tracking and interfacing with borrowers where communication has, for one reason or another, been lost.
• Interface with management to coordinate plan of action for communicating with customers.
• Manage and keep current the Company's database regarding amounts owed, employment status, contact information and other relevant data.
• Locate delinquent borrowers using skip tracing methods such as interactive databases, background checks, loan documents, and other relevant paperwork or databases.
• Understand and comply with all federal and state laws regarding debt collection.
• Proactively initiate communication with delinquent borrowers via phone, email, regular mail and other relevant channels.
• Empathize and listen to gain understanding of borrowers' situations to help structure mutually beneficial solutions.
• Assume additional responsibilities as instructed by management.

Essential Skills and Experience:

• Skip tracing experience.
• Excellent customer service and interpersonal skills (friendly, courteous, proactive and helpful).
• Excellent listening and communication skills; attentive listening, ability to present information effectively.
• Basic math skills.
• Intermediate to advanced keyboarding skills; ability to learn proprietary software systems.
• Ability to develop and maintain good working relationships with others.
• Ability to maintain a constructive and composed mindset in all business situations
• Ability to gather and analyze information and use it to develop solutions to problems.

Job Type:

Full-time Pay:

$20.00 per hour plus bonus program www.loantill.com

Job Type:

Full-time Salary Starting:

$20.00 per hour Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Weekly day range: Monday-Friday No weekends Work setting: Office Ability to commute/relocate: Boise, ID 83709: Reliable form of transportation

Experience:

Customer relationship management: 3 years (Required) Collections experience preferred but not required.

Pay:

From $20.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Health savings account Life insurance Paid sick time Paid time off Paid training Referral program Vision insurance

Work Location:

In person