North American Mattress Upcycling is seeking a dependable and organized Part-Time Credit & Collections Specialist to assist with customer accounts, past-due invoices, and accounts receivable follow-up. Key Responsibilities Review customer accounts and identify past-due invoices. Research invoice discrepancies before contacting customers. Contact customers professionally regarding outstanding balances. Send invoice copies, statements, and supporting documentation when requested. Review payment promises and follow up on unresolved balances. Coordinate internally when invoices, PODs, pricing, quantities, or other information need to be verified. Document collection calls, emails, customer responses, and follow-up dates. Escalate disputes or unusual account issues for management review. Maintain accurate and organized A/R records. Qualifications Previous office experience required. Experience in accounts receivable, credit, collections, accounting, or administrative work strongly preferred. Strong attention to detail and follow-up skills. Professional written and verbal communication. Comfortable working with Excel, email, and accounting/ERP systems. Able to research issues before contacting customers. Bilingual English/Spanish is a plus.

Position:

Part-Time Department:

Accounts Receivable Schedule:

Monday-Friday, 1:30 p.m.-5:30 p.m.

Hours:

20 hours per week

Pay:

$18.00 per hour during the initial training and evaluation period of up to 30 days. Upon successful completion of the evaluation period and continuation in the position, the employee will be eligible for an additional $2.00 per hour incentive , for total compensation of $20.00 per hour .

Pay:

$18.00 - $20.00 per hour Expected hours: 20.0 per week

Benefits:

401(k) Employee discount Flexible schedule Paid time off People with a criminal record are encouraged to apply

Experience:

Collections:

1 year (Required)

Microsoft Excel:

1 year (Required)

Language:

Spanish (Required) Ability to

Commute:

Chicago, IL 60624 (Required)

Work Location:

In person