We are looking for a Medical Collections Specialist to join a busy business office in a contract-to-permanent capacity. This role is ideal for someone who can step in quickly, manage outstanding balances effectively, and support both billing follow-up and account resolution. The position works closely with office leadership and focuses on communicating with families and residents, confirming financial details, and helping improve the timeliness of collections activity.

Responsibilities:

• Review outstanding account balances and prioritize follow-up efforts to improve collections performance.
• Contact families, residents, and other responsible parties to discuss past-due accounts and secure payment arrangements.
• Establish practical payment plans and document account resolutions clearly and accurately.
• Confirm financial resources and validate account information to support appropriate collection activity.
• Enter and maintain census-related updates, including admissions and discharges, within applicable clinical or business systems.
• Partner closely with the office manager and administrative staff to keep billing and collections workflows organized and current.
• Support follow-up on duplicate or pending billing activity to help reduce delays in reimbursement and account resolution.
• Maintain clear, respectful communication while handling sensitive financial conversations with customers.